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Pep Boys Auto Parts & Service
- Auto Parts & Supplies
- New Hartford, NY
About this business
Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.
Location details
4475 Commercial Dr, New Hartford, NY, 13413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
RecommendedAbout 9 years ago I brought my Volvo there for an inspection. I was very clear to the manager that the engine light comes on and off and was hoping that part of the inspection was done with light off. I had been playing that game for years with that car. At the least to inspect that first, and if it passes to move on to the body and call me with the damage. He says fine. He calls me and says all is good other than one thing... 500 dollar job. OK. Get this. They call me to come get my car. My car still has the old sticker on ... read more
Come to the speed shop!!!
I brought my 2019 Dodge Grand Caravan in for a trailer hitch installation. While in their shop, my vehicle sustained damage. They denied it, and tried to get rid of me with $100 refund. I filed a claim with their claim department and, after several months, the person in the claim department finally issued me a check. The service station manger was completely irresponsible. Don’t ever bring your vehicle to this place, they treat their customers terribly. If they didn’t pay me, we would have been going to small claims court.
Fair and Honest, always good service and nice products in stock
I am a Pep Boys account holder. The best chain garage in the area
My previous oil change took well over an hour. I was comped for the service which I appreciate. Well about two weeks ago we decided to give it another shot. We brought the car in for a tire change and oil change. We were told our oil drain plus was stripped by whoever did our previous oil change (which was them) and wasn’t offered for them to replace it. So now we have to find someone to properly do our oil change and replace the plug they damaged !!!
My passenger side wiper blade broke and I needed it repaired. I had the pleasure of dealing with a gentleman by the name of Mike who worked the front end of the store. He advised me of the correct blades and also installed them. There was a slight issue with the install as I didn’t realize my blade arm was broken. Not only did he come out and install the blade, but he also fixed the arm on the spot! I honestly can’t say enough about the customer services I received. Thanks Mike!
I don't normally do this, but after the experience I just had I felt the need to share it with others. We purchased a set of tires for our car from the New Hartford Pep Boys. We added the warranty to the tires in the event of a flat or running over a nail, etc. After months of having one of the tires resealed for not keeping air, Chris went in and talked to the manager. This time he assured Chris that they would solve the problem. Fast forward..... There was nail embedded in ... Continue Reading
Poor service. they never have the sale items in stock. Why do they open your hood to change a tire? I never gave permission for that.
Frequently asked questions about Pep Boys Auto Parts & Service
How is Pep Boys Auto Parts & Service rated?
Pep Boys Auto Parts & Service has a 4 star rating with 696 reviews.
When is Pep Boys Auto Parts & Service open?
Pep Boys Auto Parts & Service is open now. It will close at 8:00 p.m.
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