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Pep Boys

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3.5
335 reviews
|Auto Parts & Supplies|Tyler, TX 75701

3616 S Broadway Ave, Tyler, TX 75701

(903) 561-8820

https://pepboys.com/stores/tx/tyler/3616-s-broadway-ave?storeCode=0787

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About

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

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3.5
335 reviews
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Benji C. review for Pep Boys
Benji C. on BirdEye

4 years ago

07/26/2017, 13:20 PM
Worst experience ever . Gave them a chance to do some ac work and they failed , lied and misled in every way . Just remember the name Roy and be cautious of him.
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Justin review for Pep Boys
Justin on BirdEye

6 years ago

10/08/2015, 19:29 PM
Car care / service department is horrible and very Unprofessional, I do not recommend taking any car to them. Parts department and everything else Pepboys offered was good have no complaints there.
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Tyler R. review for Pep Boys
Tyler R. on BirdEye

6 years ago

08/25/2015, 05:57 AM
Had an isuue with my a/c blowing in floor mode only. The assigned tech fixed the issue,but while testing for vac leak,damaged vac canister,so he just bypassed it & didn't tell anyone. I contacted store mngr,Rudy. He not only ordered replacement parts OVERNIGHT from WI,he refunded me my original labor fee,& labor fee to replace parts! THATS CUSTOMER SERVICE!
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Contributor review for Pep Boys
Contributor on Citysearch

13 years ago

07/15/2008, 02:12 AM
Editorial Review by Citysearch Editors – Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.
Rebecca F. review for Pep Boys
Rebecca F. on Insider Pages

16 years ago

10/16/2005, 04:54 AM
A general auto store Pep boys is the typical national chain store. It has anything you could want for the car. Service department is okay, but waiting area is small and is usually dirty. I would not purchase something there for the rebates - they will frequently refuse the rebate, even though you sent the item in correctly. So, next time you are pricing tires, recognize that they do not like to pay for the rebates. PROS: Typical general auto store CONS: Don't pay out on rebates
Rebecca F. review for Pep Boys
Rebecca F. on Insider Pages

16 years ago

10/16/2005, 02:17 AM
A general auto store Pep boys is the typical national chain store. It has anything you could want for the car. Service department is okay, but waiting area is small and is usually dirty. I would not purchase something there for the rebates - they will frequently refuse the rebate, even though you sent the item in correctly. So, next time you are pricing tires, recognize that they do not like to pay for the rebates.
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