Penn State Otolaryngology - Head and Neck Surgery/Pediatric Surgery

Joan Emery 

on Google

a day ago

Scheduling system is appalling. Hours on hold and frequent cut offs so that redialing is necessary. Medical personnel and doctors are excellent, but poorly served by phone communication. 

Amanda B 

on Google

3 weeks ago

Both my sons go here for ENT and audiology services for their hearing aids. All of the staff are kind, thorough, and work well together as a team for my sons' care. Sometimes appointments can be hard to come by but they are worth the wait. 

WNR 

on Google

2 months ago

Takes a couple references from my PCP and weeks for someone to call and schedule an appt which takes 4 months. I'm trying to call and reschedule over 3 days, 4 attempts, up to 10 minutes each time... and no one has answered their phone once. Not even to politely put me on hold. I love their automated message while waiting talks about how much they care about customer satisfaction. As long as they don't have to employ more people to answer their phones, I guess. By the look of their Google ratings, they don't care an iota abo... read more

Tara Tumilty 

on Google

3 months ago

I spent ALL DAY trying to move a simple referral from Urgent Care along their inefficient referral system for my child with a broken nose who needed to be seen within 48 hours. I started the process at 7am and made a total of 15 calls between Urgent Care, the referral line, and scheduling trying to obtain and correct information. Each time, I had to talk to someone different who told me something different from the last person. I then moved on to another provider by the afternoon. I then had a scheduler call me late afternoo... read more