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Penn Family Medicine and Community Health
- Family Practice
- Philadelphia, PA
About this business
Location details
3737 Market Street, 9th Floor, 9th floor, Philadelphia, PA, 19104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just got told that despite being in contact with them for referrals, I haven't been in person for 3 years so I am now a new patient and they don't have any appointments for new patients. Because I don't have an appointment, they will not do even a courtesy referral, so I cannot see my urologist. They suggest calling back periodically to see if an appointment becomes available as the only way I will be permitted to have a referral for overdue cancer screening. Will find a real doctor and never go back to this place.
Do not go here they do not care about your health. You are just another number and their paycheck. They take forever to get back to you on a priority: "Stat" matter and act like thier time is more important than your health.
I have been a patient hear at Penn for years and the treatment that I have received from some of the agents that answer the phone has been so horrible I’ve had one agent tell me I know your address I’ve been harassed and lied on from the agents when they get loud with me and argumentative I immediately ask to speak with there manager they try to team up on me, it has been a nightmare Its a form of discrimination that I have received & unethical treatment. The agents have hung up on me a few times and I had to report them, wh... read more
The quality of care itself is strong, but actually accessing that care is extremely difficult. If you ever need to follow up after a visit or ask a clarifying question, reaching the office is nearly impossible. MyChart messages frequently go unanswered — in one case, I am still waiting for a reply from provider Francoise Marie Jean, CRNP. The call center assures patients that someone from the clinical office will return the call, but those callbacks rarely happen. The lack of responsiveness significantly undermines what woul... read more
I’ve been a patient here for two years, and unfortunately, my experience has gotten worse with time. For the past month, I’ve reached out over five times regarding urgent school paperwork and haven’t received a single response. Every time I try to contact my provider, I’m ignored — and when I go in person, the front desk staff are consistently dismissive, unhelpful, and act like they don’t want to assist anyone. After years of being a loyal patient, it’s incredibly frustrating and disappointing to be treated this way, especi... read more
Frequently asked questions about Penn Family Medicine and Community Health
How is Penn Family Medicine and Community Health rated?
Penn Family Medicine and Community Health has a 2.8 star rating with 56 reviews.
When is Penn Family Medicine and Community Health open?
Penn Family Medicine and Community Health is open now. It will close at 6:00 p.m.
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