Pella Windows and Doors of Loves Park

E XMO 

on Google

3 weeks ago

Something was wrong with my window not wanting to close, so we opted for the longer term fix. Waited a few weeks for the parts (in winter) to come in. Was charged over $900 for them to come out and fix a problem in less than 5 minutes. They didn’t even replace the part and they left me with the new parts. Technician was nice but I gave management plenty of time to get back to me seeing that the job wasn’t done for what was charged. Never heard anything back, only went with them since I thought we needed to go through pella f... read more

Steven Curran 

on Google

a month ago

We were talked into getting folding screens for our windows, told that we would love them. We hate them. They do not fold down properly but crumple and prevent the window from closing. It takes zero effort to push through them, which makes having a cat mean that you can't open your windows or else it escapes. When we had our windows installed we were told that they were not done and someone would get ahold of us to schedule the completion. Still waiting for that... Years later. When the screens were installed I told them tha... read more

Hannah Curran 

on Google

a month ago

We've tried contacting them for service and to put in a work request, but have yet to hear from them. 

Armando Zuniga 

on Google

a month ago

Very disappointed! The original installers broke one of my four windows during installation and they installed it anyway and said a new one needed to be ordered and they would replace it, that was over 2 months ago and I am still waiting! They also did not properly remove the vinyl siding around the outside of the windows; instead, they simply pulled the siding back and tucked the window mounting flaps underneath the siding. They did a poor job caulking the "J" channel to the window frames and they did not re-nail the siding... read more