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Pella Windows and Doors of Baton Rouge
- Windows Installation
- Old Jefferson, LA
About this business
Location details
15470 Airline Hwy, Old Jefferson, LA, 70817, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedGreat product and service
RecommendedJohn Oostema was awesome to work with!!! He really helped us out with our windows! He was very professional. I would definitely recommend him to friends and family!
It has been a struggle with Pella Windows for 18 years. Unfortunately our builder contracted with Pella so we had Pella Windows installed in our house. We have needed 7-10 service calls (they want to charge you $75-$92 just to come out). Had to fight with the Green Bay office just to get windows replaced and fixed with warranty issues. I was just on the phone with a rep and told them I had a broken window (10/21/20) and was informed that no one is available until (12/17/20) and that I would need to pay a $92 fee just to be p... read more
Business response:
Good morning John, Thank you for this message and we are sorry to hear about the issues you have experienced. Our goal is to ensure every customer is 100% satisfied with their Pella products. It is our understanding that our service team has been in contact with you and will continue to communicate with you directly until we reach a resolution. Thank you again for reaching out.
RecommendedRyan did a very good job telling us the options that we had. He was very polite in everything he did.
RecommendedFantastic quality, excellent sales rep, & very clean installation
RecommendedGreat service from beginning to end. George is the best sales rep ever and the installation team kept me informed of their schedule, worked very hard, and cleaned up well when finished.
Business response:
Thank you so much, Susan! We love to hear this and are so happy that George and the team were able to take care of you!
RecommendedGreat communication. Easy to set up appointments. Great product, great value! Highly recommend!
Business response:
Thrilled to hear this, Debbie! -AH
Terrible salesman Charlie. Ordered Windows on May 11th. He measured them wrong TWICE. Had to reorder windows both times. Been 5 months and still don’t have all of them. Awful company.
They came quoted a job 6 weeks ago. Pete guaranteed they could do the job. Left our home and told his supervisor a different story, which no one communicated to us. We now have no doors or windows and they say they can’t handle the job?! Meanwhile my senior mother is stuck living alone, longer. Mike, Pete and Dan really disappointed us beyond belief. I have never had such a disappointing experience anywhere.
Business response:
Hi Mary, we’re sorry to see you weren’t completely satisfied with your experience. If you’d like us to look into this further, please reach out with your contact info and home address to socialmedia@pella.com. Thank you. -AH
Frequently asked questions about Pella Windows and Doors of Baton Rouge
How is Pella Windows and Doors of Baton Rouge rated?
Pella Windows and Doors of Baton Rouge has a 4.4 star rating with 156 reviews.
When is Pella Windows and Doors of Baton Rouge open?
Pella Windows and Doors of Baton Rouge is closed now. It will open at 9:00 a.m.
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