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Paysafe
- Financial Services
- Irvine, CA
About this business
This company offers payment processing services for small to medium companies.
Location details
2600 Michelson Dr #1600, # 1600, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paysafe make Jesse James look like a good guy. They lied about no contracts and hid a 3 year agreement. They dipped into our account taking thousands of dollars out of it that took forever to get back. They are absolute criminals that you should not walk but run from. How a company like this can even be endorsed by the BBB is beyond me. These complaints all are saying the same thing.
Hi I'm Nathan with above and beyond renovations Inc I'd like to share a couple of my horrible experiences with paysafe. For 1 they told me in the beginning that there's no contracts but my bank made me sign a one-year contract anyway then the when I have problems accepting a $5,000 payment which I'm supposed to be allowed to take in one day they won't clear it for 2 weeks makes it very hard to run a business 3 their customer service and support team is horrible there probably the worst on this planet quite possibly the worst... read more
I am an office manager for two small business locations. We sent in our cancellation forms for both locations over two months ago and this company has continued to charge our bank account for various fees with no explanation. They have charged our account for over $1,200 with NO EXPLANATION. We have tried over 6 times to get in contact with customer service via phone and email with no response.
This review is for Paysafe Merchant Service provider. The company is an absolute SCAM. 1. They charge you much more that you agreed, you will be buried in hidden and unexpected fees. 2. They constant lie, starting with the sales rep, ending with every call center representative. I caught them so many times on lies. 3. They unlawfully withheld some of my transactions, not paying them out to me, telling lies about the reason why (I have proof). 4. They signed me up for a bunch of services that they call free, and guess what, I... read more
Horrible company. I am a small business owner, just starting out and I stupidly went for this over a more reputable company like Square or Vagaro to try to save a % or 2. I hit a few bumps in the road before my grand opening so I haven’t even used my Paysafe reader, yet they charged my account $1.25 a few weeks ago. I ignored it because it’s $1.25, no big deal. But this morning for $130.25! I called to ask what it was about and they said an annual fee! I told the customer service rep we have emails stating the terms I’d be u... read more
Business response:
Thank you for the opportunity to address your concerns. Our records indicate that a member of our customer service team has contacted you directly and the issues described in your review have been resolved to your satisfaction. Additionally, your account was successfully closed, and as courtesy, early termination fees have been waived. Accordingly, we understand this matter is resolved. Should you have additional questions, please contact sofia.bouissiere@paysafe.com
This is without a doubt the best payment processor in the industry. Customer Service is prompt and second to none. A live person answers the phone to take care of your payment questions. Thank you for your wonderful service.
Business response:
Dear Tyler: Thank you very much for sharing your experiences that you have had with Paysafe. We are extremely grateful for your kind words and taking the time to post. This inspires us to work harder to bring value beyond our services, to you and all of our customers.
If I could leave NO stars - I would. Hidden fees EVERY month. Some months it’s a few dollars on top of my usual fees. Some months it’s $20. Another it was $200. Customer service is a joke. Be prepared to wait hours on the phone. Their online chat is usually OK. While I work in customer service as well and realize they are just doing their job - none have been very friendly or helpful. They have no problem defending the company and making excuses for the fees. If you’re a small business trying to get by - RUN THE OTHER WAY. E... read more
They committed fraud. I used them for credit card processing. When I first started with them, they assured me there is no contract and I never signed anything. Everything was done over the phone and online. When a couple years later I decided to change to a different company, I called to cancel so they would stop charging the monthly fee. They said we are in contract and it will cost more than $400 to get out. I said to show me the supposed contract. When they emailed it to me, they had FORGED my signature. I know that becau... read more
Not only did Paysafe fail to complete my application, 15 days after I dropped them they charged me for services never rendered. The process of getting a "Boss" to sign off on a bank charges has now taken days and still no refund. A British based company that does not render service as promised.
Frequently asked questions about Paysafe
How is Paysafe rated?
Paysafe has a 1.4 star rating with 48 reviews.
When is Paysafe open?
Paysafe is closed now. It will open on Monday at 9:00 a.m.
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