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Patelco Credit Union
- Credit Unions
- Pleasanton, CA
About this business
We are a full-service, not-for-profit credit union, and we are here for you. Patelco offers the same convenient services and access of the big banks, but with better rates, fewer fees, and the personalized, attentive service you expect from a local financial institution. With 37 branches, we're proud to serve communities across Northern California, including the Bay Area, Sacramento and San Jose through our financial products as well as our volunteering, donations, and community events. Today, our 400,000+ members have trust... read more
Location details
4515 Rosewood Dr #800, Suite 800, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Terrible Customer Support and lack of interest of their poor employee performance (zero stars). no complaints with products, However one must be able to have interactions with competent staff and while complaining about the poor interactions and incompetence of staff, I am treated unfairly and they over looked the actions of their employees (example giving extra cash $400.00, and making deposits int an account that was not authorized to requested by me, and the list of issues go from there, I am a senior and disable and neve... read more
My MacBook Pro, Ipad, iPhone cannot access Patelco online because your server is not found by my system. I do not need customer service, I need technical help. And yes your customer service wait times are really bad. I have happily been with Patelco for many years until this problem cropped up I'd say within the last year. I have spoken with Customer Service who thought the problem was with my router and that my ISP would need to do something to correct the problem. I replaced by router, upgraded to a new operating system, a... read more
I'm new to Patelco but I was so impressed on how fast and quick their response to my banking needs. I admire the courteousness and fast paced support that ** ******** from Pleasanton Branch and *** *****of Patelco Fairfield Branch. These two people are amazing and very good to communicate with. I'm well pleased and happy on how they handled my banking needs. Thank you.
Currently having issues following an ATM withdrawal of $100 at about 5AM in the morning. ATM only issued $80 but their "team" keeps telling me that the ATM works fine and that no error was detected. HELLO? That's the whole reason why I contacted them. Still waiting on resolution, but they terminated multiple messages to stop me from responding following their first response.
Terrible telephone customer support. Long wait time to speak to an agent. No call back about internet security problem.
Business response:
Hello *** *******, Please contact me at ******************* if you'd like to discuss the issues you are encountering. I learned that you've spoken with one of our Call Center Managers this week. I would like to know the specifics about the "internet security problem" you mentioned via your Yelp and BBB reviews to determine the assistance we can provide. Sincerely, ***** * ******, Voice of the Member, Patelco Credit Union, 12/14/2018
I am a knew customer with Patelco. This business is very difficult to work with. They send a member number, but you cannot create an on-line account with the information they provide you. The prompt continues to state they can't match the information. If you call you will be on hold for an extraordinary length of time with no answer. You cannot make contact on line because this company provides no e-mail access to get any questions answered. If you are looking for a credit union to bank with or if you are seeking a loan for ... read more
Business response:
Dear *** **********, Please contact us at **************************** and let us know specifically how we can help you. We can arrange to have someone walk you through the online banking process or answer any auto loan-related questions you may have. Our records show that you are currently a co-borrower and the auto loan is under another person's name presumably your fiancé. We look forward to hearing from you. Sincerely, ***** ** ******Voice of the Member ************
Frequently asked questions about Patelco Credit Union
How is Patelco Credit Union rated?
Patelco Credit Union has a 2.6 star rating with 45 reviews.
When is Patelco Credit Union open?
Patelco Credit Union is open now. It will close at 5:00 p.m.
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