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Patelco Credit Union
- Credit Unions
- Pleasanton, CA
About this business
We are a full-service, not-for-profit credit union, and we are here for you. Patelco offers the same convenient services and access of the big banks, but with better rates, fewer fees, and the personalized, attentive service you expect from a local financial institution. With 37 branches, we're proud to serve communities across Northern California, including the Bay Area, Sacramento and San Jose through our financial products as well as our volunteering, donations, and community events. Today, our 400,000+ members have trust... read more
Location details
4515 Rosewood Dr #800, Suite 800, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Ive been banking with Patelco for over 15 years now and havent had a problem with them until recently.I deposited a check that I didnt realize was expired, but it said it had cleared so I thought I had money in my account. I checked the account a few weeks later and it had bounced back, and I had 4 seperate $28 charges for overdraft fees from some auto draft accounts. I immidiatly transferred money from my other account to take care of the negative balance (I dont feel comfortable keeping as much money in this account after ... read more
I have had my Patelco credit card for two years. I have never missed a payment or been late. When my check is deposited into my account, I pay my ********************** card bill on or very near to that day. As I am only paid once per month, my payments are typically sent in at the end of the month.However, for the last two months, I have been fighting to have my June payment credited to my account. I have called multiple times and even went into the local branch. At the branch, the manager in ********* told me she would sen... read more
Patelco went through a data breach in July 2024 , they have been little to no help through the whole process in where they where not able to look at accounts.They processed payments on my behalf, they did not and could not see that the account was no funded due to the attak they encounter. I did not feel that my funds were safe so I decided to fund my other account and process payments through it .Due to this my payments where paid double , now I have a negative balance that needs to be paid by 9/30 or else they close my acc... read more
Business response:
Good afternoon Ms. Castaneda, Please reach out to Patelco at social@patelco.org so we can further assist you. Warm Regards, Jennifer Mink Director- Member Experience Patelco Credit Union
i disagree with the negative complaints regarding Patelco. The cyber event was not their fault and overdrawing accounts whether or not you can see the balance is the customer's fault. I have had the opposite experience with the credit union. Six years ago i opened a jumbo cd (250k). Opening the account was flawless. I received the published interest rate and on-time interest payments, monthly for five years. Transferring the interest every month to my external bank was also flawless via ACH. The cd was returned one day after... read more
Business response:
Dear **************, Thank you so much for you review with the BBB. We sincerely appreciate your trust in us, and I'm thrilled to hear that you had a great experience with both a CD and home loan! If you are not already aware, we are offering a new CD product that might interest you. You can find more information at Patelco.org. We hope you can take advantage of this very competitive rate!We are so grateful for your membership with us and look forward to serving your financial needs for many years to come!Warm Regards, *****... read more
I closed an account with Patelco Credit Union in ************. They refuse to close my account and refuse me asset to my account and did not close the account. Please help me.
Business response:
Dear ****************, Thank you for sharing your experience with us. We apologize for any inconvenience youve encountered. To address this matter, please email me at ******************************* so we can discuss it further. I appreciate your patience and look forward to connecting with you soon. Warm Regards, ****************** Senior Member Experience Specialist
I started and completed a refinance with Patelco. That process was easy. The loan officer understood the reasons why I needed this refinance to go through quickly and easily. What I can't understand is how they mailed the payoff check to the wrong address. An address I can't find anywhere on BMO ******' website or any other online search. I was told they sent it to the corporate office but after further review, that office is in a different state... They are taking corrective action but not like a credit union should for its... read more
I closed my account many months ago and they are still holding on to my money. Unable to connect with anyone over the phone. Emailed them 3 times. Unacceptable that they are telling me to login into my account even though my account has been deleted because I closed it and my credentials don't work anymore. Please mail me back my money.
WILL NOT SHOW PARTIAL PAYMENT OR LATE FEE ONLINE..... If you make a partial payment or if you still owe a late fee it will tell you that you have paid 0 (ZERO) even if they have taken 2000 from your checking and applied towards your mortgage. I will take you through the process of how I have to figure out what I still owe if I am late or even if I missed the payment by $5.00. I go to my Checking to see how much they took out and when. Then I go to my mortgage payment to make sure I have the amount that was due. I subtract on... read more
I am going through a transitional period, I am preparing to start a new job and so I have been doing odd jobs to keep up with everything. I am a single women and I financial and physically Carringer for my elderly parents and my nephew on one income. So things have been up and down for the past few months. I have been doing at home data entry jobs that I have gotten from indeed, I know that this exposes me to some risk but it’s data entry so I am thinking it maybe less of a risk. I have completed about a dozen jobs online an... read more
Frequently asked questions about Patelco Credit Union
How is Patelco Credit Union rated?
Patelco Credit Union has a 2.6 star rating with 45 reviews.
When is Patelco Credit Union open?
Patelco Credit Union is closed now. It will open tomorrow at 10:00 a.m.
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