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Paragon Dallas Infusion Center
- Walk-in Clinics
- Dallas, TX
About this business
Our story began in 2002 with a heart to serve people. Headquartered in Plano, Texas, our compassionate team of nurses, dietitians, pharmacists, and customer service representatives are dedicated to providing exceptional infusion services to our patients.
Location details
11317 N Central Expy Suite 100, Dallas, TX 75230, Dallas, TX, 75230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I used to love this place. Been coming here for a few years now for my infusions. As of this year, I just keep getting the run around. I got new insurance and needed a prior auth, which I called to get started late January because my scheduled appointment is first week of April… here we are the end of March I keep getting the “we’ve escalated this” or “it’s still pending” BS that Julia A. mentioned a week ago! The Patient Access team is sHoRt StAfFed and don’t know how to follow up on open orders. THEYVE BEEN SHORT STAFFED F... read more
My prescriber sent my prescription here about a month ago now, and the whole time they have been waiting on “benefits verification” to be completed. I found out today that even though they have been saying this, they had never actually begun the benefits verification. I was told it would be “escalated” or “forwarded to the supervisor” or that I should call back in a week and it should be finished then, but nothing ever happened.
I have been waiting over 5 weeks to get "insurance verification" from Paragon, who say they have "escalated" this problem every time I call. They have placed it on me to keep calling them to do their job. There have been multiple times I have called that they have said they don't even have the order, even though there are other employees that have said that it is still pending verification. One person told me to stop calling even though another person said to keep calling to have them get this done. My provider's office even... read more
Run. Would not recommend this place. New infusion patient that’s been waiting on approval for a month now. They simply don’t care if you suffering and the smug unhappy woman at front desk is the rudest, most unprofessional person that I’ve ever encountered in my life. Surprised she still has a job. From the looks of these reviews, she gets several complaints. Should you have the same complaints, contact Elevance Health ethics and compliance to report this institution and Ally the person at front that has no business speaking... read more
My wife received infusions here, and recently got new insurance. They had to push her infusion two weeks to get pre cert, which is understandable. My wife began experiencing pretty bad symptoms that led to an ER visit. She called Paragon to follow up on the pre cert and explained her symptoms were quite bad. The office that does insurance pre certs reassured my wife that it has been escalated and “not to worry.” My wife calls back the next week and the miserable person that sits upfront and hates people told my wife that “it... read more
Frequently asked questions about Paragon Dallas Infusion Center
How is Paragon Dallas Infusion Center rated?
Paragon Dallas Infusion Center has a 3 star rating with 45 reviews.
When is Paragon Dallas Infusion Center open?
Paragon Dallas Infusion Center is closed now. It will open at 8:00 a.m.
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