Panama City Beach Vacation Rentals by Vacasa

Ashley Karugu 

on Google

2 weeks ago

We stayed in Carillon Beach through Vacasa but they don't have a Google business profile set up or anyone to contact when you need help. Hopefully this will get their attention because I have been hounding them for a month trying to get forgotten items shipped back to us. When I initially contacted them they said they have a process in place to ship the items back promptly. I followed their process but communication and customer service have been absolutely horrendous since and it's been a month of trying to reach them. They... read more

Tony Guirgis 

on Google

a month ago

Worst experience with a property management company ever!!! I hired Vacasa to manage my property for short term rentals and here are few details of my experience: 1- They charge hidden fees and lie about it when asked. They first told me these were fees deducted by a third party, until I escalated the issue for them to finally admit it was them who deducted these fees. 2- My property received the worst reviews on Airbnb for lack of cleanliness that led to my listing termination. Cleaning is Vacasa’s responsibility as a part ... read more

Marion Wallace 

on Google

3 months ago

I booked through Vacasa (which I will never do again). Despite arriving after check-in time, it took over 30 minutes to gain access to the condo. We had groceries that needed refrigeration, and the delay was incredibly frustrating. I was told I’d receive some form of compensation for the inconvenience, but I never did. I even followed up and was completely ignored. It’s nice they are on standby and you can text them, but they are not really helpful. They will also just say what they think you want to hear and not follow back... read more

Sean 

on Google

3 months ago

Stayed at palazzo condominiums through these jokers and had one of the worst experiences I’ve ever had with a vacation rental. Left a very poor review on the property in question on their website which is nowhere to be found…hmmmm kinda sounds like the BBB may need to look into that. Will NEVER stay with any vacasa managed property again. 

Katrina Mingkeo 

on Google

4 months ago

We booked this house for the number of bed/bath and location, hoping for a great family trip from Friday to Monday for memorial weekend. Unfortunately, the stay was not up to par AT ALL. The worst thing about the stay was the plumbing situation… we were not able to use the lower bathroom the whole stay. The first night/early morning (Friday/Saturday), a nice neighbor came over (around 12am) to let us know that the sump pump(?) alarm was going off and what we should do - call vacasa and tell them the alarm was going off and h... read more