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Palms of Boca Del Mar
- Residential Leasing
- Boca Raton, FL
About this business
At Palms of Boca Del Mar, you donÍt have to compromise on quality. Nestled amongst lush tropical landscaping you'll enjoy all the creature comforts of living in Boca Raton _ a short drive to the beach and close proximity to world-class shopping and dining - yet you can be as far away from it all as you want. The craftsmanship of each apartment is unmatched. Each floorplan is thoughtfully designed to complement your personal style and color schemes, and inspire your creative side. Aside from refined apartment homes, ou... read more
Location details
5515 Pacific Blvd, Boca Raton, FL, 33433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Expansive rent I don’t recommend this place at all. I lived in this place for a 2 years. The apartment was very outdated and the AC stopped working every 2-3 weeks. In the beginning of the lease they will give you the apartment with many issues, but in the end of the lease they will charge you for those issues. The pool is not heated. So it's just leave you 5 months a year to use the pool. Because water too cold ??. Gym was closed so many times for different reasons. Front of the complex they building a new complex so prepar... read more
Business response:
Hello Amir, Although we appreciate most feedback, we are very disappointed about yours. We care deeply about our residents and their experiences in our community, our team works incredibly hard to provide all of our residents with the best experience possible. Unfortunately, rent increases are out of our hands, since we go by market price. We wish you the best of luck in your new home!!! Thank you.
Renters be AWARE!! The worst expierence ever! RENTER'S BE AWARE!!! Our Family hated it so much we broke our lease early! The apartment my family lived in was small, very old and tired, the bathroom was simply disgusting, years of bad finishes and sloppy repair jobs can be seen on every inch of the place, the tubs are just repainted after every vacancy and started to peel within weeks of using the shower! old appliances, Cheapest paint on the walls, if you scratch them even slightly the only solution is to repaint them as it ... read more
Business response:
Good morning, Anastasia and Rafael and thank you for your review! You told us the reason you were breaking your lease is that you were buying a home. In fact, we have no record of any issues until you received your final account statement. I can assure you that the paint is not cheap. No, the paint cannot be cleaned after someone drew it all over the walls with markers/crayons/pencils. Unfortunately, the damage was permanent and needed to be repaired. Since we didn't cause the damage, the debt falls to you. Fortunately, our ... read more
just no headaches after headaches, hardly any customer service and high rent for quite old buildings. Embarassing when the xfinity guy came to fix the line and a roach popped out and said hello ??
Business response:
Dear Resident, Please contact the office so we can help you if you are having any issues. I am unsure of the situation as no one has reported this to the office. We are set in place to help our residents the best way we can. The buildings are well kept and our amenities have all been renovated and we work hard to maintain the community. Please contact the office and have a conversation with us, I assure you we will do our best to assist you. Palms Management
Great place to live This was my first apartment, what a great experience. manager, leasing staff and maintenance were top notch. management was friendly and eager to help. This is a beautiful quite property, if you are looking for place to call home. Thanks for a great experience.
bad quality high price the apartments are deteriorated and showing their age. the windows are very thin when it rains water comes in. the community does not pick up after their dogs and the maintenance does not provide enough trash bins and trash is always overflowing from bins. cars are constantly getting dirty by the ground’s people when cutting the grass. the washing machines and stoves are very old they need to be replaced.
Business response:
Good day, I can only assume it's the same person that has put a review on each of the platforms. I am very happy to say that are many happy people in this community. They appreciate the team and all the efforts that are put forth on our behalf. The issues with you and were solely based on your presumption that the landscapers were trying to dirty your car and in fact, they were blowing off any dust or grass that had might have landed. They paid for your car to be washed twice. Then you had an issue in your apartment and you ... read more
Bedbugs My next door neighbor was putting his mattresses outside because of the bedbugs. Later that night I saw two guys take the mattresses to the building next to us. Looks like I'll need to move out.
Business response:
Dear Resident, Thank you for notifying us of the situation on a review. We ask that next time you contact the office and notify us when the situation is taking place in order to rectify it. Per the lease, it is your responsibility to contact the office if you are aware that there are bedbugs present. You should have also notified the office also when you saw a mattress in the hallway. I ask that you contact the office so we can gather more information. Thank you, Palms Management
Mediocre I really wanted to leave a great review for this complex but I can’t. The pros: location and maintenance staff. The location was amazing and so close to a lot of great foos options and 15 minutes from Mizner. The maintenance staff was so on top of things and so efficient! The cons: everything else. I got an unfortunate unit being right across from the leasing office so I never used my patio and had my blinded closed 99% of the time. I also had so many issues with the office staff. The only time they were responsive ... read more
Business response:
Dear Valued Resident, Thank you for taking the time out to do the survey. We strive to provide great customer service. The Assistant is great about sending out renewal notices in a timely manner and following up, she sends letters, emails, and calls. But please keep in mind that this is your responsibility to provide us with a written notice a minimum of 60 days in advance which is stated in the lease contract that you signed. Our system also records all the letters and emails that were sent. If for any reason we would have ... read more
Worst experience of my life I applied for an apartment at Boca Del Mar, my experience with Delmaris was pleasant, I had an emergency and could not move in. When they gave me the website and on the phone, I was told that the only thing no. Refundable was the application fee and pet fee. They ended up charging me $350. When they stated the 100 fee was to hold the apartment. I tried to resolve this with Taysha the property manager, she knew she did not want to give me the 250 fee they took from my account but wasted my time wit... read more
Not friendly and uninviting Tried to get information about an apartment online and received no information so I decided to drive by and check in person. The office was locked, a woman met me at the door and was extremely rude and was talking to me through a crack in the door. She was not interested in helping me with finding an apartment and told me she wouldn’t be showing any apartments to me today anyways. I believe I interrupted her playing on her phone. If the customer service is this bad when trying to get you into an a... read more
Business response:
Dear Valued Customer, I truly apologize that you feel that you received less than superior service. I would like to discuss the points you have mentioned. When you are on our website and you request information, we have an automated reply that is sent out immediate to the requesting party. We provide this service in order to make sure everyone who request information gets an immediate answer. Can you please tell me how you requested information from us online? I just want to make sure we are not missing anything. Due to the ... read more
Frequently asked questions about Palms of Boca Del Mar
How is Palms of Boca Del Mar rated?
Palms of Boca Del Mar has a 3.6 star rating with 213 reviews.
When is Palms of Boca Del Mar open?
Palms of Boca Del Mar is open now. It will close at 6:00 p.m.
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