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Oxmoor Toyota
- Car Dealers
- Louisville, KY
About this business
At Oxmoor Toyota, our highest priority is the health and safety of our customers and employees. To that end, we will still be open, but we’re taking proactive measures to create a safe environment at all our facilities. As always, we’re readily available to bring test drives to your home. Our team is armed with hand sanitizer and disinfecting wipes to provide the safest environment for your experience. Purchased vehicles can be delivered right to your driveway, with all paperwork brought to you by our customer ex... read more
Location details
8003 Shelbyville Road, Louisville, KY, 40222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Yes I recently went to this car dealership to purchase a truck and it is unacceptable that I can not get any service from the financial department in regards to applying my credits towards a new truck they always make it seem as if them and the banks are nothing but the middle company when it comes to anyone who wants to purchase a vehicle from them they took my application for my credit but said I was unable to get approved for funding how is that if my signature on the application is what makes me approved for any kind of ... read more
Business response:
We are truly sorry about Mr. Simpson's dissatisfaction, unfortunately Oxmoor Toyota does not participate in the program that Mr. Simpson was referring to. I would like to express our gratitude to the Better Business Bureau for providing a platform for consumers to voice their concerns.
Johnny H***, I have nothing but trouble with this dealership since I bought my 2023 Toyota corolla cross, I have had problems with the tires on my car they have been identified as defective, the dealer ship will not accept any responsibility for this problem they have referred me to the tire company that was on the car, i have found out from Toyota Motor Sales that the tire that was sent on mt vehicle was Michelin tires and what I currently have is defective continental tires I spoke with the manager Kelly and David Ramond n... read more
I bought a used TL ***** in 2019, and the Salesman lied to me about having the timing belt changed/replaced at 69,100 miles. I asked the question and have a witness to all conversations and the Salesperson lied completely. I asked about all service of the car, I immediately had problems with the brakes, tires, the radio screen went out and Toyota did replace it eventually but nothing can be done about the lie of the timing belt never being changed out. I spent 13,000 thousand dollars, plus a 1 year warranty that costs anothe... read more
Business response:
We are sorry for the experience Mrs. ***** has had, but we feel obligated to note that this purchase happened over 3 year ago, on a used vehicle with over 69000 miles. We are unaware of any conversations that Mrs. ***** had with her salesperson involving the timing belt on her vehicle, but we include all reconditioning done by use as well as a free Carfax, which usually shows major repairs. The expenses that Mrs. Start has references since purchasing the used Acura: timing belt, tires and breaks are all part of normal mainte... read more
Very rude, do not trust. The entire process is questionable they will tell you anything to get you in the door and then everything changes once you are ready to buy. Would stay away from this Toyota dealership. They wanted a 2500 market allocation plus a 1000 deposit. Told me a few weeks before they were not charging market allocations.
My husband and I contacted Oxmoor Toyota to find a new car. We dealt with Jessica, online sales person, who emailed us when the car we wanted to purchase was on their next allocation list. She sent us the information on the car including the price. We told her we were interested and she suggested we come in to meet with a sales person and put a deposit to hold the car when it came in. When we got there a few hours later, a sales person told us that they were marking up all hybrids $5000 and all gas powered cars $2500 because... read more
Terrible and very dishonest people...NEVER BUY A CAR FROM THEM!..I will be regretting it for 4 years.i trusted they would sell me a car that was atleast book value but they refused to use the bank of my choice and insisted they had a better rate and added lots of extra cost and I ended up owing more than car is ever going to book for.I tried to return it the next morning and was told it's mine I signed to bad.wish I had money I would get a lawyer and fight it.please help me if what they told me is a lie also on returning thi... read more
Business response:
This letter acknowledges receipt of Mr. ********** correspondence of January 13, 2022. As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention. I have spoken with Mr. ******** today and we have come to an agreement satisfactory to him.
The sales staff at Oxmoor Toyota were friendly enough, however the sales manager was one of the worst “professionals” I’ve come in contact with. Terrible customer service and not at all trustworthy. I would not ever recommend buying a used car from this entity.
Business response:
This letter acknowledges receipt of Ms. ********* correspondence of March 25, 2021. As you know, Oxmoor Toyota appreciates the opportunity to respond whenever a customer complaint is brought to our attention. I had a conversation with Ms. Stengel and explained her lease end option. Ms. Stengel was fine after our conversation.
i think oxmoor toyota is a dishonest dealership . i as a senior citizen will be turning in my lease in June and so far they are making this a bad situation, my car is in excellent condition with extremely low mileage, i have always been taught to be honest ,but i need to remember that many people dont have that built in feature. i truly thought they would have taken care of this better as i have been a loyal customer.
Joe “Turtle” Ratcliff was a pleasure with whom, to do business. He was very friendly, honest and made the entire process very easy.
Frequently asked questions about Oxmoor Toyota
How is Oxmoor Toyota rated?
Oxmoor Toyota has a 3.5 star rating with 25 reviews.
When is Oxmoor Toyota open?
Oxmoor Toyota is open now. It will close at 8:00 p.m.
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