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Ourisman Lexus of Rockville

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1.0
1 review
|Car Dealers|Rockville, MD 20855 United States

15501 Frederick Rd, Rockville, MD 20855 United States

(301) 973-3350

https://www.ourismanlexusofrockville.com/

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Ourisman Lexus is open last two Sundays of the month

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Robin S. review for Ourisman Lexus of Rockville
Robin S. on BBB

3 years ago

10/22/2019, 01:42 AM
Our car salesman Josh was great and we love our new Lexus. The finance salesman that prepared the paperwork was very misleading. We told him we were interested in both the extended warranty and the extended maintenance contract. We asked about brochures and he informed us he was out of them. But instead told us to go to the Lexus website to view the information. We purchased both the extended warranted and extended service contract thinking they were both with Lexus on our credit card. A couple of days later we realized both contracts were with a third party. According to both contracts we had a 100% refund if cancelled within 30 days. Per the contract we went back to the dealer and asked for a refund to our credit card after just a few days. We expected a credit on our credit card. However, we were then informed we would receive a check in 6-8 weeks! We told them that was unacceptable. After 2 weeks of going back/forth of communication we were told they would issue us a check without further delay. We told them we come and pick it up that day. Unfortunately, we haven't received any further communication from the dealer and we are still waiting for our check or credit card refund. We have also left several voice mails with the branch manager and he has never returned any of our phone calls.
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