OrthoVirginia Shrader Road

Jenna Miller 

on Google

4 days ago

For real, I was so excited to come here. I heard such good things, but billing has been nothing but a nightmare. I owed well over 5000 for my hip surgery in January. I paid them 50% before I even had anything done per their request. Gave them another 2400 cash at their office in July only for them to try and send me to collections twice. They called my husband (not even the right phone number on file) not even a month after (07/28) making the $2400 cash payment asking for the other 125 I owed. I let them know I was going on ... read more

Carolyn Reynolds 

on Google

2 weeks ago

Had surgery for my collarbone there in March. Prior to the surgery, they tried to upsell me on compression devices, that are basically fancy socks to the tune of $900 each. After the surgery, while making payments, I realized that I hadn't received a statement in over a month. I called their billing department twice, never received a call back. I waited for the next statement to come out, but instead I received another bill for a follow up appointment. When I called again to inquire about the surgery amount so I could make p... read more

Margaret Honeywell 

on Google

a month ago

SANDRA was today our life savior. She works at the reception at the therapy and helped a lot during my husband's David Lenz therapy in the years of 2013 till now. On June 12, 2025 I did not know how to help my husband with his issue ( broken toe and swelling ). Decided to call Sandra to ask for advice. Why I called Sandra ? Because I know that she always goes extra mile for her patients Although my query was not within her scope of responsibility - Sandra provided me with the solution - to go to Ortho On Call and provided me... read more

Margaret Honeywell 

on Google

2 months ago

SANDRA was today our life savior. She works at the reception at the therapy and helped a lot during my husband's David Lenz therapy. I did not know how to help my husband with his issue ( broken toe and swelling ). Decided to call Sandra to ask for advice. Why I called Sandra ? Because I know that she always goes extra mile for her patients Although my query was not within her scope of responsibility - Sandra provided me with the solution - to go to Ortho On Call and provided me with the locations. It was great relief for my... read more

Margaret Davis 

on Google

3 months ago

This review is about rude “customer service” at the front desk of the Physical Therapy department (floor 2) of the Shrader Road location. If this had been my only interaction with Ortho VA, I would be leaving 1 star. But my interaction with the doctor and the physical therapists have all been positive, so I’m leaving 2 stars. I got to my 1:15 PT appointment at 1:05 at the Shrader Road location , only to find that I should have been showing up for a 1:15 appointment at the Boulders Parkway location. I had it in my calendar as... read more