OrthoVirginia Shrader Road

Jenna Miller 

on Google

a week ago

Update: call their office again on September 8 with no callback. Emailed their concerns line as well and have not received a response as of yet. BRENDA at the front desk was very rude on the phone this morning(09/22/25). All I did was ask when billing opened because the or AI system said bit was closed but online it said it was not. For real, I was so excited to come here. I heard such good things, but billing has been nothing but a nightmare. I owed well over 5000 for my hip surgery in January. I paid them 50% before I even... read more

BOOM Lab 

on Google

a month ago

Can't get an MRI because Stovall has yet to do a peer to peer with the National Imaging Association even after I told him they denied my insurance claim for the MRI because they want him to do a peer to peer. Furthermore, they only ordered a lower lumbar MRI when I really need a full body MRI. This place is a joke and they will really just run you around in circles so they can keep billing your insurance for visits. 

Jenna Miller 

on Google

a month ago

For real, I was so excited to come here. I heard such good things, but billing has been nothing but a nightmare. I owed well over 5000 for my hip surgery in January. I paid them 50% before I even had anything done per their request. Gave them another 2400 cash at their office in July only for them to try and send me to collections twice. They called my husband (not even the right phone number on file) not even a month after (07/28) making the $2400 cash payment asking for the other 125 I owed. I let them know I was going on ... read more

Carolyn Reynolds 

on Google

a month ago

Had surgery for my collarbone there in March. Prior to the surgery, they tried to upsell me on compression devices, that are basically fancy socks to the tune of $900 each. After the surgery, while making payments, I realized that I hadn't received a statement in over a month. I called their billing department twice, never received a call back. I waited for the next statement to come out, but instead I received another bill for a follow up appointment. When I called again to inquire about the surgery amount so I could make p... read more

Margaret Honeywell 

on Google

2 months ago

SANDRA was today our life savior. She works at the reception at the therapy and helped a lot during my husband's David Lenz therapy in the years of 2013 till now. On June 12, 2025 I did not know how to help my husband with his issue ( broken toe and swelling ). Decided to call Sandra to ask for advice. Why I called Sandra ? Because I know that she always goes extra mile for her patients Although my query was not within her scope of responsibility - Sandra provided me with the solution - to go to Ortho On Call and provided me... read more