Ophthalmology Associates of Western New York

Taylor Rutt 

on Google

6 days ago

I have been trying to reach the office manager for three weeks now with no response. Each time I call they try to connect to her and she is unavailable so they send an urgent message. She has not called me back. When I made my initial appointment I made sure that their office took my insurance. Everything went well until I received a bill for over $200 because the provider that they scheduled me with was the only one not credentialed with my insurance. That is something that needs to be communicated with the front desk by ma... read more

Molly Kurek 

on Google

6 days ago

My mother and I started going to Dr. Niles years ago for our glaucoma care because he was referred as a wonderful, knowledgable and helpful doctor in this field, and he was. He has since retired and the office is not the same. We intentionally schedule our appointments to be the 1st in the morning 7:45 and 8:00am. Unfortunately time is not of importance to this office now hes gone, we were finally finished at 10:50am Then I was poorly treated by the office staff when I politely asked what room my mother was in when I was don... read more

Taylor Rutt 

on Google

2 weeks ago

I have been trying to reach the office manager for three weeks now with no response. Each time I call they try to connect to her and she is unavailable so they send an urgent message. She has not called me back. When I made my initial appointment I made sure that their office took my insurance. Everything went well until I received a bill for over $200 because the provider that they scheduled me with was the only one not credentialed with my insurance. That is something that needs to be communicated with the front desk by ma... read more

Tracey Wiles 

on Google

2 weeks ago

If I could give them zero stars, I would. The staff is friendly, but the customer service is crazy. I had a test done in APRIL!! I've called at least 5X to have them faxed to the surgeon. I am placed on hold to a service who will then reach out to the office and have them faxed. Nope!! Now going on a month and the dr. still hasn't received the results. So frustrated. I guess I have to go there personally to do something that should have been easy!!! 

Michele Harris 

on Google

2 weeks ago

I am cancelling my next appointment. This office has gone down hill since Dr. Niles left. One appointment they forgot to unlocked the front door so patients could get in, the next appointment, the person was late so I was kept waiting. Today my husband had a 9:30 appointment and was there for four hours. Are you kidding me. This along with incorrect billing. I don't think so.