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ONLINE Information Services, Inc.
- Government
- Winterville, NC
About this business
Location details
Winterville, NC 28590, Winterville, NC, 28590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Put an almost 7 year old debt on my credit report and labeled it as only one year old. Haven't even had that utility provider since I moved back in July 2015. Pretty sure that is not legal. Will be taking action.
Business response:
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously. Part of our mission statement is to satisfy the business needs of our clients, while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to en... read more
Do you notice that they leave the same canned answer after every complaint? That's because they could not care less. This is the worst collection agency I've ever dealt with. They are a scam. I paid off my bill in September and they told me it would be removed on 10 October. It is now 1 December and it's still there. I've called and called, been sworn at, hung up on, laughed at and had someone tell me to shut my white mouth up. No one cares. They should be closed Down and put out on the street, Under the rock that I crawled ... read more
Business response:
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously. Part of our mission statement is to satisfy the business needs of our clients, while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to en... read more
After receiving letter called them on several occasions to get specific info since I was unaware of the bill. They sent a letter with only the amount no specifics with a telephone# that goes to voicemail that you can't leave a message. Called them back and the representative only suggestion was to pay the amount without knowing what it was for. Then she hung up on me and when I tried calling back would not answer the phone
Business response:
Thank you so much for bringing this to our attention. At ONLINE Information Services we take matters such as this extremely seriously. Part of our mission statement is to satisfy the business needs of our clients, while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ens... read more
They have just sent a collection letter to my mom-in-law for services that are dated as June 1st .... she was dead a couple of months before that date so 1. it's not her debt and 2. her being dead makes it unlikely they will ever get paid ..... as far as we know she hasn't done anything at all since her death
Business response:
Thank you so much for bringing this to our attention. At Online Information Services we take matters such as this extremely seriously. Part of our mission statement is to satisfy the business needs of our clients, while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ens... read more
These people have a scam. They sent you a bill from collections that you never received. After all bills were either paid or settled these scammers show up with a $515 bill from who knows where. Everyone billed our insurance and I received a EOB. They can put it in collections all they want I will write them amd explain the scam.
Business response:
Thank you so much for bringing this to our attention. At Online Information Services we take matters such as this extremely seriously. Part of our mission statement is to satisfy the business needs of our clients, while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ens... read more
The customer service agent hung up on me!
Business response:
Thank you so much for bringing this to our attention. At Online Information Services we take matters such as this extremely seriously. Part of our mission statement is to satisfy the business needs of our clients, while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ens... read more
I got a collections notice from Online Information Services from a utility company that was over a year old. I confirmed with the utility company that the bill had been paid a year prior. I called and left a message with Online Information Services twice as I was never able to get anyone on the phone. I advised them that it had already been paid a year ago and even left them the confirmation number for the payment. A month after that I get a notice on my credit reports that Online Information Services still listed it in coll... read more
Business response:
Thank you so much for bringing this to our attention. At ONLINE Information Services we take matters such as this extremely seriously. Part of our mission statement is to satisfy the business needs of our clients, while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ens... read more
Absolute the RUDEST person, *******. Reading from the script, told me he'd hang up on me. Son was not even staying in his UF apartment because of covid. Trying to make us pay for a month AFTER he moved out. They are thieves!
Business response:
At ONLINE Information Services our goal is to satisfy the business needs of our clients while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day. Federal law pro... read more
This company has hired RUDE CSR EXCEPT for MR. *******. I called in to find out why I had a 100.00 in collection bc I pulled my credit report. Now mind you, I called them. The first man said well if you would keep up with your bills " Excuse me. I said to him I do not wish to speak with anyone rude I called in to find out why I had this on my report. I also called in to pay it off. I dismiss that called. I then called back and ask the lady is this a Black-Owned C/o, she said I can't disclose that information. I said that's f... read more
Frequently asked questions about ONLINE Information Services, Inc.
How is ONLINE Information Services, Inc. rated?
ONLINE Information Services, Inc. has a 1.3 star rating with 113 reviews.
When is ONLINE Information Services, Inc. open?
ONLINE Information Services, Inc. is closed now. It will open at 9:00 a.m.
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