Onepoint Technologies, Inc.

Paulette G 

on BBB

3 years ago

If I could rate this company a ZERO I would. This company (as stated in previous comments) is a RIP-OFF! No question about it. I have been at my complex for less than a year & within that time my **** has jumped from $50 to $170. With no rhyme or reason. They are trying to blame it on inflation! Really? No that doesn't fly! I will be filing a complaint with BBB 

Mercedes M 

on BBB

3 years ago

If I could give zero stars I would. This company is a total rip off. I have been at my apartment complex for 2 years. My **** has consistently been in the range of *******. Now all of a sudden my **** jumps to 243. There are no leaks in my apartment. There are no new habits in my apartment. The only explanation I got was that they are now getting a clear reading. So you want me to believe you were estimating my **** for a year and a half. I had three high bills one of which two of the three people in my household were gone f... read more

Catherine H 

on BBB

3 years ago

In my opinion, the BBB needs to conduct a thorough investigation on "One Point Technologies, Inc." I believe this company is scamming consumers out of their hard-earned money by tacking on made-up, frivolous charges onto bills. So far I have received two $35 "set-up fees," one $25 "late fee" although my payment was made 2 days before the due date, and a random $6 "last bill" fee. On top of all of that, I somehow always owe no less than $125 for water and sewer for an apartment in which I am the sole occupant. I have never pa... read more

Bryant M 

on BBB

4 years ago

I live in a one bedroom apartment and I pay almost on average 80.00 dollars a month. According to customer service they charge by building unit and not by individual unit. I pay more in a month then a lot of people do in a house for 3 months. OnePoint charges a $6 Resident Portal Fee and $3 Service Fee and another $3 dollar fee to pay online. In addition to a $12 disposal fee and a $3 pest fee. These are all monthly fees for a one bedroom apartment. No one in my unit uses this much water for the month and they are overchargi... read more

Stephanie N 

on BBB

4 years ago

This is the company that provides water billing services for the condo community that I live in. From the onset, I felt that their rates and $3.50 monthly service fee were high but I decided that there wasn't a lot that I could do about it because they are the selected provider. After a full year of service and on-time payments, I made the mistake of paying my bill late by a matter of 3-4 days. It was my mistake and I acknowledge that in the midst of this pandemic, I simply forgot. I fully expected there to be a late fee but... read more

Douglas A 

on BBB

5 years ago

One Point Technologies has been overcharging us for a temporarily vacant residence for water bills exceeding 300.00 / month. We have been attempting to get resolution and refund for 3 months. The receptionist 'escalates' our complaint to "Dan" but he never returns the call. Over two months ago, we shut the valve off going into the home the next 2 bills showed more than 15,000 gallons usage for the 2 months with over 400.00 in charges. There is a severe problem here in their billing process and in customer service and follow ... read more

Jene C. 

on BBB

7 years ago

I have been dealing with One Point for several years now. Every time I have a concern, I call and it is handled right away. I see a lot of poor reviews about service fees etc however I got fees from utility providers when I lived in a home. Some of the fees are set and directed by owners of properties that you are living in. I expect to pay service fees and late fees to any utility provider. If I pay a credit card payment late, the fees are very high as well. Overall, I rate this company very high. Their customer service and... read more

Sean F. 

on BBB

8 years ago

Although I can't directly speak to the quality of utility services OnePoint provides, as it is managed by my HoA, I can safely say that the representative in charge of handling my issue was MORE than helpful after a pretty bad experience I had once moving into my property. After a string of terrible experiences with my HoA that dragged on for a year, I have to say that my customer service representative (Daniel W.) in charge of handling our property utilities at OnePoint was more than helpful with getting a chunk of my late... read more

Melissa F. 

on BBB

8 years ago

This company is the epitome of a bad business. I live in an amazing apartment community in Nashville, Tennessee and we are forced to pay water, sanitation, pest control, etc. via OnePoint. Let's lay out the basics here: This company has inconsistent due dates. They seem (based on what I've found) to bill on a 28 day cycle, so our due date is never the same. This means we essentially could have--on any given month--two bills in one month. They have no "grace period" for payments. Nor do they offer auto pay. So let's day our ... read more