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OneMain Financial
- Financial Services
- Kansas City, MO
About this business
OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
Location details
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Whenever I do a deferment they don't follow through on their end and it ends up costing me even more money that I don't actually have. I feel like this loan is a trap I'm never actually going to get out of. I've been super sick where I can't really work and they wanna stress me out by threatening me to take my car away that I need to get to my medical appointments. They don't correctly report to my credit and it always shows I'm behind when I'm not. They haven't even reported it since last June. I will never do business with... read more
Business response:
We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain‘s Executive Office of Customer Care at ************, for assistance.
I purchased a loan for $5100 and in 8 months and One Financial is showing I have only paid $43. I have tried for 3 days to contact their corporate office and still yet to talk to someone. As I am typing this, I have been on hold for the 7th time for over an hour and eventually they disconnect the call. How else can I get this problem resolved! I have paid on time for the last 8 months and never missed a payment.
Business response:
We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain‘s Executive Office of Customer Care at ************, for assistance.
One main has been frustration after frustration. They increased my 3 year personal loan at 20 percent to over 35 percent and it is now going on close to 5 years and not paid off. They move the goalpost without your knowledge and say oh it was in our disclosure. I had to read for 3 hours and finally found it in the middle buried. Do not trust them.
Business response:
We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain‘s Executive Office of Customer Care at ************,for assistance.
I have a loan with a car as collateral, and purchased the disability insurance to cover the loan in case of a disability. Unfortunately I became 100% disabled. Now every few months I have to get ridiculous paperwork from a doctor to prove that I’m disabled. I have confirmed with the Social Security Administration that I do Not have nor will I have a reevaluation for my disability. In addition, I no longer am a patient of any of the doctors that we’re treating me, nor am I required to, according to the Social Security adminis... read more
Business response:
We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain‘s Executive Office of Customer Care at ************, for assistance.
Has been very easy going everytime Iv needed anything. Down to even doing a small loan over the phone with a 20-30 min phone call and screen sharing on my cell. They don’t ask for much, and willing to help in any way they can. The one and probably only customer service that hasn’t upset/gave me attitude in any way, shape or form.
Business response:
Hi Dustin!Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. We're in your corner.
Very polite and professional and was very considerate. Got the help I needed quickly.
Business response:
Hi Teri!We love hearing about your experience. Thank you for the feedback. We're in your corner.
Manger at ********** ***in **********Virginia only see $$$ sign and has no compassion for those in need of help.I sent a settlement request thru email 5 days ago because my car was totaled and still have not received a reply to neither of my emails. I reached out to the manager and customer service thru email. Can you please get a response trying to do the right thing and take care of my debt but no one is responding. I have also mailed a paper copy of the complaint to the Executive Office of Customer Care .
Business response:
Hi Kiki.We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain‘s Executive Office of Customer Care at ************, for assistance.
A++ loan officer was amazing - fast, thorough, and had my funds instantly! Highly recommend! Great service! Exemplary attitude and very nice to talk to! Overall a great experience! I've had my loan for 8 months and have had zero issues! Thank you One Main for your sevice! Love you guys! :]
Business response:
Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. We're in your corner.
Very helpful, knowledgeable and easy to work with, great experience.
Business response:
Hi Kristina.Thank you for your feedback! We appreciate your support. We're in your corner.
Frequently asked questions about OneMain Financial
How is OneMain Financial rated?
OneMain Financial has a 3.4 star rating with 1,507 reviews.
When is OneMain Financial open?
OneMain Financial is open now. It will close at 5:30 p.m.
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