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One Penrose Place
- Retirement Homes
- Indianapolis, IN
About this business
Location details
9115 Hawkins Rd, Indianapolis, IN, 46216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Update: Management introduced a system (Occupi) that adds a $4.00 fee to EVERY payment, plus additional charges depending on how you pay. Even the cheapest option (ACH) is $4.50/month. Credit cards run 2.7%–2.9%, and apps like Venmo/PayPal go even higher. There is no clearly offered no-fee option — meaning residents are being forced to pay extra just to pay rent. In a 55+ community, that’s not just tone-deaf — it’s a recurring financial burden on people living on fixed incomes. Call it what it is: a built-in rent increase di... read more
I have called left several messages for the office regarding availability, no one ever contacts you back. Not vert professional.
The residents of One Penrose Place are mistreated. There is no regular maintenance staff and the manager only comes to the office one day a week and only sees residents by appointment making access to management very difficult. The so-called clubhouse has vending machines that have been out of order for years. The bathroom in the common area has been closed for months. The staff recently conducted a house cleaning inspection in April 2025 where no standards were published but were enforced. Many of the residents were told th... read more
spoke with “Cindy or Sydney” I complimented her on how professional her intro WAS when answering the phone and she said nothing back then Kept talking over me after I asked Leasing questions then proceeded to rush to put me on hold I had to hang up won’t be leasing here for my grandparent .. staff already too rude to even get pass the first conversation customer service course is needed for this employee
spoke with “Cindy or Sydney” I complimented her on how professional her intro WAS when answering the phone and she said nothing back then Kept talking over me after I asked Leasing questions then proceeded to rush to put me on hold I had to hang up won’t be leasing here for my grandparent .. staff already too rude to even get pass the first conversation customer service course is needed for this employee
Frequently asked questions about One Penrose Place
How is One Penrose Place rated?
One Penrose Place has a 2.5 star rating with 8 reviews.
When is One Penrose Place open?
One Penrose Place is open now. It will close at 6:00 p.m.
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