This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Once Upon A Child
- Children's Clothing
- Starkey, VA
About this business
Location details
4092 Electric Rd, Starkey, VA, 24018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 7:00 p.m. |
Please consider offering your customers a bathroom again. I have been a very faithful customer for over 12 years. I buy almost all of my children’s clothes from you all. Tonight, my freshly potty trained 2 year old had to go to the bathroom while we were shopping. I was told the closest bathroom was Hardee’s. Why would you not offer a bathroom when you’re selling things for young children?! Edit to add-I completely understand due to COVID; however, I was told this was going to be a permanent change due to the new owners.
Business response:
Thank you for your feedback. Unfortunately, due to COVID-19 and other related concerns, our store has made some necessary updates to better protect both our employees and customers. We understand the inconvenience this poses in certain situations, but are confident the adjustments help deliver a safer shopping experience for all parties. We continue working to deliver the best solutions possible during these difficult times, and thank you again for your insight.
New staff, better staff, nicer staff, staff that takes pride in their appearance, staff that greet you, speak to you throughout your transaction, make eye contact, and overall don’t appear to hate their lives. I will NEVER go back here again .EVER!
Business response:
Hello Steven, We would love to talk to you to get more information on your experience. Do you mind to please PM us your phone number so one of our district managers can give you a call?
This place has gone downhill since it was sold. Employees were extremely rude. The store is dirty. We took a ton of toys in. They offered us 12.00. The toys probably cost me over 100.00. Do not waste your time.
Business response:
I am so sorry that you had a bad experience, would you mind calling the store to talk to the store manager to better understand your situation
Me and my wife went in and tried to sell my daughters pack n play at 6:01 and with them closing at 7pm we didn’t know we had to be there before 6 to try and sell but the cashier assoc was ok with it upon me taking the pack n plays in there the assistant manager was just nasty and rude to me and my wife both and said next time we needed to be there before 6 about 10 times. My wife then got harassed by that assistant manager and the manager and told my wife to leave the store. For someone as my self works in customer service t... read more
Business response:
Hello Nick. Our General Manager has been notified on your experience and has left you a voicemail to reach back out. Please contact us back so we can get all of the details from your visit.
NO THEY ARE SO RUDE RUDE RUDE RUDE RUDE
Business response:
Hello Kim. We would love to talk to you to get more information on your experience. Do you mind to please PM us your phone number so one of our district managers can give you a call?
RecommendedWe always love shopping here!
Absolutely love this once upon a child more than any other. It’s always amazingly clean and so are the clothes and toys and everything else. They always seem to have better quality items as well as a fantastic staff that is helpful and kind. I met the owner today and he was very honest about a stroller I was looking at not being able to fit my car seat. Most people would have just told me it would fit. I will always take my business here!
I couldn’t be happier with my experience at this location. The manager went above and beyond to make up for a small mistake that was made during a busy time. I got an essential box this past weekend when they were running an awesome deal on them so you can imagine they were extremely busy with orders. I went to pick up today and they had given me the wrong gender. No big deal things happen, again they were busy with those essential orders. Rather than having them make another box I just returned it because I wasn’t sure when... read more
did curbside pickup, with the babe, for my $50 essential box, tailored to what we needed. thanks for making it easier for me to get what I needed for Juniper's next stage of growth :)
Frequently asked questions about Once Upon A Child
How is Once Upon A Child rated?
Once Upon A Child has a 3.9 star rating with 550 reviews.
When is Once Upon A Child open?
Once Upon A Child is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com