On Q Financial Inc

Barbara L 

on BBB

3 years ago

Horrible to deal with and nothing we can do as we are stuck with them. We refinanced earlier this year and were told we would not have any closing costs. That was a flat out lie. We ended up having to add the closing costs to the loan amount in order to not have to come to the table with funds. It took us 8 months to cover the additional loan amount. Now they refund money from the escrow balance and then increased our loan amount. They claim that no matter what your escrow balance is, that they WILL increase the payment amou... read more

Off-grid 2018 

on BBB

3 years ago

Horrible to deal with and nothing we can do as we are stuck with them. We refinanced earlier this year and were told we would not have any closing costs. That was a flat out lie. We ended up having to add the closing costs to the loan amount in order to not have to come to the table with funds. It took us 8 months to cover the additional loan amount. Now they refund money from the escrow balance and then increased our loan amount. They claim that no matter what your escrow balance is, that they WILL increase the payment amou... read more

John 

on BBB

3 years ago

On Q financial changed my home insurance without permission to their recommended company and paid them instead. Now I risk a lapse in coverage. They won't answer any phone number given. During my closing they waited until last minute to demand more information from me even though they had told both my realtor and I we were clear to close. They even put in a false unemployed period in my contract. This is a predatory loan company and it needs to be shut down before they can prey on anymore first time home buyers like myself t... read more

Tricia F 

on BBB

3 years ago

Unprofessional. Forgetful. Family emergencies, client is not in loop, unaware and oblivious to scheduling steps of the mortgage. Unfocused. In other words, find another company for your mortgage needs. OnQ is just a headache. 

Tira F. 

on BBB

3 years ago

There rip off con artists. They lied about the interest rate and tried changing it in the middle of signing other paperwork. Our interest went up .3 points and I had already been working with them for 3 long months I didn't want to start over. 

Robn B 

on BBB

4 years ago

I closed on a construction loan in May 2020, I finally moved into my new home on December 2, 2020. the final draw was 12/30/2020. I have paid interest on that loan and now owe interest on 6/5% construction interest as of January 1, 2021. I sent several emails, left phone messages in January, February, and March, finally, I had to contact an attorney to make the call. Well, what do you know, finally received information. Now they are trying to say I still owe daily interest on a loan that should have been made permanent by Fe... read more

Ken B 

on BBB

4 years ago

Attention to CFO or Managing Partner; I was the seller of a property in Covington Washington finally closing at the end of October. I have been in the retail business for 50 plus years. so I know how important your name reputation is and how unsolved negative issues can damage your future. Re: ******** ****** *** ******* was your lending agent and address is on 260th. They requested to close early by a week I agreed and returned from Vacation early to "make it work for the buyer" Signed as requested and then got an email tha... read more

Mitchel B 

on BBB

4 years ago

I dealt with this company when Tami McNeal worked there. She was deceitful in her practices and added things behind the scenes without discussing them first. Even to go so far as telling me I was getting a grant for my closing costs, saying it did not have to be repaid. Then saying I had to live in the house for two years and then it was free and clear. Finally six years later I find out from the grant company it was always due as soon as I sold the house or refinanced and took cash out. Also, it had been accumulating intere... read more

SL 

on BBB

4 years ago

OnQ in Gilbert may be a great office to work with but OnQ Financial in general has unfair guidelines. I applied for a refinance. I have a very strong credit score and a few steady monthly incomes. I was pre-approved pending tying up a few loose end. Then due to COVID 19 and the government mandate for my company to shut down for a few weeks, OnQ tells me that because I am temporarily off (although I showed proof of weekly company emails from my company keeping all employees abreast of return to work dates) that I am denied th... read more