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OmniKey Realty LLC
- Property Management
- Plano, TX
About this business
Specialties A+ Accredited BBB Company - 6.5% MAX Single Family Inclusive Management Fee - Quarterly Visits, No Repair Handling Upcharge, and much more! - Family Owned and Operated. Contact Us Today For More Information! History Established in 2006. OmniKey Realty has proudly been serving DFW and North Texas since 2006. Meet the Business Owner Leah S. Business Owner Leah Slaughter is a native Texan, born and raised in Dallas. Leah and her husband, co-owner Michael Slaughter, founded OmniKey Realty together in 2006. Leah and M... read more
Location details
660 North Central Expressway, Suite 100, Ste 100, Plano, TX, 75074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company produces false claims and false collections with the benefit that is for the company. They create lies to falsely create funds due when the renter completes lease and states items that the company has no right to claim.
Called in reference to an x tenant that got evicted who I let rent my fridge. They are refusing to allow me to retrieve my property although its in their possession. I would have to take them to court. When saying I was recording the conversation ****** **** up in my face.
Future renter and prospective property investment owners BEAWARE of Omnikey Reailty!!For the past 18months I have had to endure the highest-level of unprofessionalism, lack of compassion or concern for their tenants at its high level. To start with I ended up renting a property form omnikey the most recent event i have had to deal with is a going without hot water for 5 days after reporting water heater went out and stopped working. There were and are wholes in sheetrock and bathroom door prior to me moving in they have refu... read more
Business response:
************,I reviewed our repair records and we responded to your repair requests promptly and professionally. The Texas Property Code presumes a repair is made within a reasonable amount of time if it is made within seven days. You reported the water heater issue on May 6th. The repair was completed on May 10th. This repair was made within seven days and is presumed reasonable. Furthermore, you agreed to accept the property's condition AS-IS in your lease agreement. The issues with the sheetrock were not detrimental to yo... read more
Zero stars. Their hold music states that they are RATED A+ with BBB which is clearly not true. You need to know that they are telling people incorrectly. Horrible, negligent customer service. Repair requests go unresponsive. Currently no power in my master bath/closet since Saturday. Years of fighting with them to do their job. Infuriating business practices.
Business response:
****************,There are many factors that determine our vendor's response time. First, we need the owner's approval before sending a vendor to the property. The owner may not respond immediately, especially on the weekend. The vendor's schedule is another factor. Please know that we want to make the repair as soon as possible, but there are variables that are beyond our control.I spoke with the vendor this morning and they will contact you soon to schedule an appointment. Please feel free to call them directly: Jazihel Co... read more
DO NOT RENT FROM OMNIKEY!! First off I never signed a contract with OmniKey. My old landlord sold my duplex to OmniKey 2 months before my lease was up. I cleaned the duplex to an exceptional condition. When I surrounded the property. Ive contacted the company via email, phone, text. For several weeks. Going on months now. Regarding my deposit. Have yet to hear back from the company. They deleted me off their portal. And now have blocked my emails. I will be talking to my attorney to file a civil lawsuit against them, and how... read more
Business response:
Ms. ************ we do not own the property. We manage it for another owner. Second, our photos taken of the property shortly after you vacated it, prove it was not left in exceptional condition. I emailed these photos to you for your reference. Third, we mailed the deposit itemization statement to the duplex address because you did not provide us with your forwarding address until recently. Once we had your forwarding address, we mailed another deposit itemization statement to you. I emailed a new deposit itemization statem... read more
The worst of the worst! We had 2 leaks, one before we even moved in (it was a new construction rental and we found a leak under the sink day of move in), and another through microwave vent all the way down to cabinets, the first month of move in, and they took forever to address the issue! Water damage needs to be addressed asap or else mold grows and makes you sick. I got severely sick living in that duplex, and told them I needed to be let out of the lease because I only felt sick when in the duplex. They refused to care, ... read more
I stayed in a home rented my this company from 10/07/22 to 10/20/23. I was diligent to keep the home clean, the yard kept up, and the rent payed on time. In that year, I was threatened several times with $100 charges for not being available due to being out of town, or not responding within 24hrs. But, if you sent a request through the portal, you be lucky to hear from them within 2 weeks. I left the home on 10/19/23 after spending days touching up nail/screw holes, cleaning baseboars, and touching up any scratches or blemis... read more
Business response:
On August 11, 2023, ************** signed a lease renewal through July 31, ****. On September 20, 2023, ************** submitted a notice to vacate on October 20, 2023. The notice to vacate was signed by **************. The notice to vacate states in part, "We understand that we are responsible for paying rent through the end of the term of our lease and that we cannot request to use our deposit towards any rent or other charges we owe prior to vacating". ************** acknowledged he was aware that he would be responsible ... read more
I was told by Brandi Stubbs that I was not going to be rented to and that my deposit of $1215 was not going to be returned to me. While I understand that your agency reserved the right to not rent to me I do not feel you have the right to keep my security deposit. I do not fully understand why your agency is refusing to rent to me. I have asked Ms. Stubbs for a written notice as to why I am being refused, a copy of the lease and my deposit. She is very uncommunicative and the only statement I got from her is an email st... read more
Omnikey was ****************** for a home I leased in **********, **. I moved out of the property, following their requirements. All communications were required to go through their phone app, so I posted a message via the app immediately as I vacated the property. They did not respond for over a week. Meanwhile, I received multiple phone calls from realtors trying to access the property since the keys were now on the counter as per their instructions. The lease specified they were to have my security deposit back to me with... read more
Business response:
Hello **********************,We placed another check in the mail yesterday. Please let us know if you do not receive it within a few days. We appreciate your feedback and insight. We are always striving to improve our services to enhance our renters' experience. Please let us know if we can be of further assistance to you.Thanks,OmniKey Realty
Frequently asked questions about OmniKey Realty LLC
How is OmniKey Realty LLC rated?
OmniKey Realty LLC has a 3.9 star rating with 1,799 reviews.
When is OmniKey Realty LLC open?
OmniKey Realty LLC is closed now. It will open on Monday at 9:00 a.m.
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