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Omni Family Health

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52 reviews
|Family Practice|Bakersfield, CA 93313

4151 Mexicali Drive, Ste 102B, Bakersfield, CA 93313

(800) 300-6664

Closed now


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52 reviews
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Jane S. review for Omni Family Health
Jane S. on BirdEye

4 months ago

08/14/2021, 12:27 PM
If I could I would rate Omni -2. The dentist I wanted was in my insurance list of providers. So I made an appointment with her in one of her Omni locations. I went to my appointment. The questionnaire probed me with some very personally invasive questions about my sexuality and what I did for a living that I found totally unnecessary. While I was filling all this out, the secretary checked my insurance and found out that it wasn't going to pay for my dentist at that Omni location; it didn't take HMOs there. I was told by my insurance that this dentist was at another Omni location. So I made an appointment there. When I got there, I was told that she wasn't even at that location! I was then given a third Omni location that she was supposed to be at by both my insurance and that office. I tried to make an appointment for that location. I called 3 times to try to do this. The first 2 times their calendar was all filled up, and it wouldn't let them make an appointment for me, and was told to call back in a few days. The ones I talked with were cordial. The third time I called, the girl I talked to INSISTED that my dentist was only at one of the locations I'd already tried, and couldn't seem to comprehend that I couldn't make an appointment there again, and we ended up talking loudly at the same time. I then had it, and I have not tried to call again. Is Omni a government agency? I have not been feeling well and have some serious dental issues that need to be addressed ASAP, but dealing with Omni wasted over a period of 2 1/2 months of my time, and through them I never even got to see a dentist!
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