Old Mate Elevators

Kareem Mostafa 

on Google

2 weeks ago

Technician attended for repair, cracked the glass on the disabled lift and the company is advising it's our responsibility and not the company nor technician. Doesn't make sense when you moved it and cracked it whilst servicing/repairing the door. The glass wasn't cracked before and it's now after you attended. Don't recommend at all 

Gregory Breden 

on Google

a month ago

I am very happy and satisfied with the performance of OME. 

Lynn Zhou 

on Google

a year ago

Incorrect diagnosis, poor knowledge of product and terrible customer service. The staff said technicians can tell what’s wrong within an hour and confirmed they know our lift brand (we sent through lift details prior to booking). But technician spent 2.5 hours frequently consulted the manual and seemed unsure and unfamiliar with the product. He declared the lift "fixed," only noting that the alarm battery needed replacement. However, after he left, we discovered the lift remains non-functional. Additionally it produces unusu... read more

Iris Wang 

on Google

a year ago

The after sales service received was very poor initially we reported 2 faults with the elevator. Issue 1. The main would not close so the lift did not operate A Technician arrived to resolve these issues, He seemed unfamiliar with this product, He diagnosed the issue with door incorrectly and had to go to Bunnings to buy the tools he needed to repair the problem. The issue was still unresolved. He also recommended the we need a new SIM card for emergency telephone as it hadn't worked since the install This also didn't resolv... read more