Novi Lakes Health Campus

Michele J. 

on Birdeye

5 years ago

I am visiting my God-Mother, it's 8:30 pm and Denise, the 12/13 nurse on duty has yet to give my God-Mother her medicine. When I went out to inquire, she was sitting with Duncan talking and playing on her phone. This is totally unacceptable!!! My God-Mother takes her medicine at 7:15-7:30 pm and it is now 8:27 pm. She has dementia and NEEDS to be on a schedule. I plan to call the Executive Director, Tim Reardon in the morning 12/14/2018. I am totally dissatisfied. Communication is poor. Don't bring your family members here! ... read more

cindi j. 

on Birdeye

6 years ago

9/2018. Having terrible experience with our loved one. Understaffed. Attitudes. No team help. Feel swept under the rug. Some probs. 1.5 hr wait after button pushed, ants in room, two meals not served to our Father this week. We are doing all the care. Making bed. Assisting him to bathroom. Showers. Cleaning. Only great thing are the PT and Ot staff. Everything else a sham. A shame. Sad.  

Diane R. 

on Birdeye

6 years ago

I would highly recommend Novi Lakes Health Campus as a great place to go for rehabilitation. I recently had a total knee replacement, and needed to have outpatient therapy for a month. Two of my friends had gone there, and had recommended it to me. I was very impressed with the one- on-one attention the physical therapists gave me. I appreciated their support and professionalism in helping me get my strength and balance back .