East Coast Firewood Hunt Forest R. on BirdEye
a year ago
04/16/2021, 04:41 AM
Zero stars is actually more appropriate for this horrendous place. Simply stated, if you have ANY other options for your healthcare needs (of any kind) I would highly recommend you explore those options instead of utilizing Novant Health. I had to be seen due to extreme pain I was experiencing,
which ultimately turned out to be a kidney stone, however, their service, the patient care and then the billing were all atrocious. After being admitted at the front desk (middle of the night with no other patients around) I was placed in a dark room in the ER. Based on the typical claim of, "due to Covid restrictions", my wife wasn't even allowed to stay inside of the hospital with me. During my three hours of just sitting in the dark room alone, I was actually spoken to by a nurse twice, for a total of 4 minutes and a doctor twice for a total of 2.5 minutes. No one asked me anything about medications that they wanted to provide, and simply placed an IV and started giving me unknown (at the time) medications. After confirming that the pain was from kidney stones they discharged me and stated "there isn't anything we can do, so we'll give you some narcotics for the pain, and you can just check in with a urologist whenever you want". So, yet again, another hospital freely dispenses (and prescribes) narcotics without offering any other potential options, remedies or solutions. I never filled the oxycodone prescription, but is very disappointing that Novant would not, at the very least, provide other options instead of just freely prescribing narcotics without any questions, concerns or follow up. I wouldn't exactly expect bright-eyed and happy service in the middle of the night from the hospital staff, however, I basically received no service, while I just sat for 3 hours. As "icing on the cake" for my Novant experience, I received a bill from the physician (obviously separate from Novant's hospital ER bill) within a week. He charged, for his approximate 2.5 minutes of service, $1800. Novant Health sent me a bill 7 months (yes 7 months!!!) later for $7,400 (approx $82 per minute for my stay). Seems hard to claim to be a non-profit hospital with ridiculous rates like these. Terrible service from beginning to end with Novant Health. Avoid them at all cost...or it WILL cost you!