Nielson Auto Repair

Rossana L. 

on Birdeye

10 months ago

I used to be a longtime customer at Nielson but not anymore, because I recently found out I got scammed from a spark plug replacement service on 4/26/23 (yes over a year ago). How did I know? On 12/9/24, my engine on my 2014 Mazda 3 suddenly had a failed coil, and I had to take it to a nearby mechanic to get my car fixed. By chance, he checked on my spark plugs and discovered that they were still the original spark plugs! He even showed me how worn they were after replacing the spark plugs with new ones. I included a picture... read more

Kim S. 

on Birdeye

7 years ago

POOR CUSTOMER SERVICE!! I purchased a living social coupon for three oil changes. This coupon was not transferable and could only be used on the same car. I had every intention of using the 3 oil changes on the same car when I purchased it. Unfortunately prior to needing the 2nd oil change my son was in a car accident and the car was totaled. I have all documents showing this and that we no longer have the car. The owner of the shop was unwilling to let me use the remaining 2 oil changes for one of the cars that I still... read more

Elisa 

on Birdeye

7 years ago

Very happy with my experience at Nielson Auto Repair! They were both honest and very fair. It had been a long time since I was in a shop where I spoke with the owner and the owner worked on my car. He was very transparent and honest. The gal at the front desk was very friendly. Highly recommend.