Nielsen's Frozen Custard - Holladay, UT

Kara N. 

on Citysearch

11 years ago

Absolutely amazing custard, but as others have said, the service is horrible. I've only ever seen teenagers there and they are rude and lazy (they're big fans of closing early). Another reviewer mentioned that we were all teenagers once and should cut them some slack...sorry, but I have higher standards than that. I believe teenagers are capable of being hard working and friendly if we teach them to be and have enough faith in them. Clearly the owners of Nielsen's don't care though. What a shame. 

shortizzle 

on Citysearch

12 years ago

great improvement – this is a great place! the rest of these reviews are outdated. The kids who work there now are very friendly and helpful plus the custard is amazing. I could eat that stuff all day every day 

FrankSharonHeiss 

on Citysearch

14 years ago

Wonderful Icecream!! – We bring all our out of town guests here. Even though it's run by kids, mostly we see them working hard, and they don't stand around when we come in the door. Wish we could find out the nutritional values... They took a Visa card when we were in the Murray store this week. 

ZASLC 

on Citysearch

14 years ago

The best icecream in town – I had the icecream at this place today after reading reviews on this site. Have to admit its definitely the best I tasted in SLC so far. The ice cream is fresh, smooth and a little bit of fudge and roasted almonds on top make it even more enticing. Definitely recommend it. Some people sighted that service is poor coz of highschool kids. We all have been there...lets give the kids a break.. 

abcdefghijklmopqrstuvwxyz 

on Citysearch

14 years ago

GOOD – good stuff 

erkw 

on Citysearch

15 years ago

* – The custard is fantastic, but the service is horrible. There are usually 5 highschool students standing around talking with their friends across the counter. They are usually more intrested in them than the customers. I have seen them eating the custard out of the machine, I've had my order taken by someone with custard still in their mouth. I shown up many times before closing, only to find the place closed (and the way that you find out that they're closed is by sitting at the window for a couple of minutes before you ... read more

128812 

on Citysearch

15 years ago

Terrible Customer Service, and Lack of Management – Tonight my family was celebrating a promotion at work. We pulled into the Dairy Queen in Sandy Utah to get ice cream. At this point my nephew mentioned he wanted to go to Nielsens instead. We called Nielsens to ask them their business hours. We were told they would be open until ten. We all piled into the car quickly and sped to Nielsens. (50 Block drive) On our way we called Nielsens again to see if we could possibly give our orders over the phone so that they would not ha... read more

DaddyDolittle 

on Citysearch

15 years ago

best custard, worst service – Being from Wisconsin where the frozen custard reigns supreme, my expectations for Utah's variety was not high. Nonetheless, Nielson's custard is definitely the best (if not only?) around. I am a regular customer of theirs, and it is unfortunately quite true that the service is universally poor. I know all local business are staffed by teenagers, but this pack seems particularly bored and sluggish. The lack of seating and cash-only policy is also a downer. Management really needs to wake up to th... read more

cancersucks 

on Citysearch

15 years ago

Great product, poor service, and no credit/ATM cards – Their product always meets my expectations. I've never had a great experience with the staff. They are slow, bunt, and disorganized. The biggest problem with their operation is their decision NOT to accept credit/ATM cards. They are a check/cash only store. I always go prepared with cash, but on one occasion I was informed that they were out of cash and that they would gladly accept my money but would not be able to make change! I left the store frustrated not willing to... read more