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Nielsen's Frozen Custard - Holladay, UT

4.3
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About this business

Premium frozen custard ice cream, thick frozen custard shakes known as "concretes", and made-to-order sundaes. 

Location details

3918 S Highland Dr, Holladay, UT, 84124, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
Review Performance in the last  
6 months
4.31,432 reviews
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Christopher Bautner's profile image
Christopher Bautner 
recommend  Recommended
4 years ago
Christopher Bautner's profile image
Christopher Bautner 
recommend  Recommended
4 years ago

I’m always one to recommend Nelson’s but just went there tonight and had a very negative experience... Me and my mom were up for a treat and we decided to go to Neilsen, knowing they close at 10pm we hurried over and got into the drive through at 9:57 we were second in line. Just a few minutes later we pulled up to the window just as the clock stuck 10 and the young lady at the window said “what can I get for you?” and we said “do you have chocolate” she said “yes” we proceeded and asked for a chocolate cone and a vanilla co... read more

Jay Michael Gordon's profile image
Jay Michael Gordon 
4 years ago

I was grossed out that everyone was not wearing any gloves and their hands were dirty and they’re touching everything that you’re putting in your mouth. Even basic food handling procedures are not hard to follow. The girl wiped her dirty finger around the rim of one of the orders she was making. I about gagged. The guy at the register also had extremely grimy hands and I was grossed out the entire time I hate my delicious custard. 😂🤢 If you’re going to serve food to the public you should run a CLEAN operation because word ... read more

Casey Thompson's profile image
Casey Thompson 
5 years ago

I have frequently visited the bountiful location and have always been more than pleased with my service and desserts. Although today I was in the Holladay area so I stopped in. That place is horribly dirty! Floors looked like they haven’t been swept or mopped for months. Every horizontal surface I looked at was dusty and dirty. Food preparation area was filthy as well! Probably should get that taken care of! 

Tyler Larsen's profile image
Tyler Larsen 
5 years ago

Waited 50 minutes in the drive thru because they had signs saying drive thru only, and saw several teens get let in and served. Then as we pull up they put up sign that they ran out of chocolate. Didn’t get anything and wasted my whole Saturday night. Don’t go here unless you want to just wait forever and then not get served. Very bad business operations. 

Michael James Dean's profile image
Michael James Dean 
5 years ago

Second time here and both times out of cookie dough but they don’t tell you that until after I paid and pulled forward to wait for my order. No where on the signs did it say out of cookie dough. The staff had no idea how to cancel and refund my order. 

Fuaad Hararah's profile image
Fuaad Hararah 
6 years ago

Found a piece of hair, wrong flavor & got ignored. 

Leanna Griffiths's profile image
Leanna Griffiths 
6 years ago

Love their custard!! Close to home too! We have to be careful to not go too often. � 

Tracy Baxter Mallari's profile image
Tracy Baxter Mallari 
6 years ago

I like to consider myself an expert on all things frozen dessert, and the Custard here is certainly one of my favorites! Yummy! 

Frequently asked questions about Nielsen's Frozen Custard

How is Nielsen's Frozen Custard rated?

Nielsen's Frozen Custard has a 4.3 star rating with 1,432 reviews. 

When is Nielsen's Frozen Custard open?

Nielsen's Frozen Custard is closed now. It will open on Monday at 9:00 a.m. 

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