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New York Life Insurance Company
- Insurance
- Coeur d'Alene, ID
About this business
Location details
3508 N 22nd St, Coeur d'Alene, ID, 83815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I really hadn't had any ussues up until the past month but especially this past week. My claim got cut off with no notice. I found out by the Hr manager from the company I took leave from. Apparently although my condition has worsten I no longer fit the definition. If anything my recent MRI shows proof that I should be on it. Ok to move forward I started back in November leaving messages for my claim manager *****, I've yet to get a reply. ***** from Advantage left multiple messages as well. She didn't receive a call back. S... read more
Business response:
Thank you for bringing this our attention. We have engaged the customer on this matter at this time.
Currently on *** from this company through my former employers policy, who let me go a year ago. Says in a letter they send me that if I can't do my job then should continue to receive *** benefits. Was called this morning and told my *** benefits will end in May after two years en though I have doctor's note saying I can't do the job because of bone spurs in back. Can't drive a forklift no more or lift the required 50 pounds daily. How can they contridict Their own policy rules. Sounds like a bunch of crooks to me!!
Business response:
We can confirm that our staff has called and spoken with ******************** about the concerns he has raised.
New York Life does everything within their power NOT to pay your claim, that is how they make their money. Getting hold of a representative takes hours on hold and the questions are usually quite simple, like "has my doctor sent in the paperwork for my claim" or "when will my claim be considered" . It's a nightmare and it's supposed to be, I am currently on a 47 minute hold and I fully expect to be transferred which will be another 45 minutes. One woman was so incredibly rude we filed a complaint and asked that she be fired.... read more
I have been receiving LTD benefits through ***** for over 15 years without any problems. I am, however, very frustrated and unhappy with New York Life Ins since it took over ***** and my claim. (1). I always received my monthly payment from ***** in time for it to clear the bank by the first of each month. It is now the 30th and a Friday, but my payment from New York Life has not been deposited. Because the 1st falls on Sunday, I will not receive payment until the 2nd or later, therefore I will incur late charges on some of ... read more
Business response:
We can confirm that member of our staff called and spoke to the customer about her concerns.
Why cant I give this place a zero? New York life is the worst. Every time my doctors office fax them over my documents they say they havent received it. Or they state they been sending over request to my doctors office and havent heard back from them. Meanwhile I get in contact with my doctors office to see if they received anything from them and as always its nothing even tho the fax machine seems to get everyone elses faxes. Its been 7 weeks now and my account is still under review. Even when they get the information they ... read more
Business response:
We regret the poor experience ************** has had with our company. As of January 6, 2023 *********************** claim was approved. He was notified of this decision by letter and in a phone call on January 6, 2023. During the phone call, all of *********************** questions were addressed and the ongoing claim process was reviewed.
Ive been off for 4 weeks now after a medical procedure. I started this process a week before my planned surgery and it was approved electronically but I have yet to speak with anyone who can help me. I call every day and have left multiple emails and voicemails. The associates are the only ones who speak to me and I am getting no where. They keep promising me my payments have been sent or my case is being looked into the problem. Everytime I do get lucky enough to speak with an associate they promise me it will be sorted in ... read more
I am exhausted beyond words trying to deal with this company. They listed my employer wrong which delayed my case. Once finally approved they say they issued a payment but it's been 3 weeks and still nothing. I asked for direct deposit/electronic transfer and told it takes 6 weeks depending on the response from my financial institution. I called my my bank to request an update but they said they have yet to receive any request by this company. I've placed **********************************************************************... read more
Business response:
We regret the poor experience **************** has had with our company. On December 23, 2022 a claim team supervisor spoke to **************** and reviewed all of her concerns, including the questions she had regarding her payments. **************** had no additional questions at the end of the call.
Corrupt company. Terrible customer service. Inept claim managers. Disability claims ROUTINELY denied.
I agree with ***** *. Horrible company. I have had a similar issue, at this point if claim agents can not properly review and read over documentation. I am ready to also write letter to my attorney general and seek legal counsel because all the information is clearly in-front of them. PT provider and I have sent over information requested. My primary provider even has gone out of there way to write a letter because they did not receive documentation from NYL. This is not right. This is our benefit that we pay into and this i... read more
Business response:
We regret the poor claim experience ************** has had with our company. As of December 9, 2022, ****************** claim was extended for benefits through January 9, 2023. She was notified of this decision by letter and phone call dated December 9, 2022.
Frequently asked questions about New York Life Insurance Company
How is New York Life Insurance Company rated?
New York Life Insurance Company has a 1.2 star rating with 160 reviews.
When is New York Life Insurance Company open?
New York Life Insurance Company is open now. It will close at 8:00 p.m.
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