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New Vision Family Health Network
- Healthcare
- Kitchener, ON
About this business
Location details
421 Greenbrook Dr, Kitchener, ON, N2M 4K1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | 9:00 a.m. to 11:00 a.m. |
I don't know if this review ever matters to this clinic management but I had the most unpleasant experience with the receptionist over the phone. She didn't answer any of my questions and none of the services listed on this website can be offered to people who are not patient at this clinic. Absurd! Then why you have the self referral option?
Today August 4th, 2025 I called this office and the recording stated they were closed on Monday for the statutory holiday, lol. You would think as a professional office they would know that Civic Holiday is not a statutory holiday, it is not a mandated requirement for doctor's offices to be closed. It's a choice for them to be open or closed and you would think with the patient volume they have at this clinic they would be putting their patients first and being open today but that's not the case. The phone wait times in the ... read more
The phone wait times in the queue can be ridiculously long (average 45 minutes-1 hour). If the office was run properly they would obviously have more staff to handle call volume. Today July 3, 2025 I've been #9 in the queue for the past 20 minutes and it took me 1 hour 32 minutes to get through to speak to someone! There's no consistency with the employees who answer the phone calls, there have been times where I've been told x-ray results over the phone and other times I've been told I need to book an appointment to discuss... read more
Meeting lactation doctor Lorraine was truly a lifesaver for me. As a new mom navigating the challenges of breastfeeding, I felt completely overwhelmed, until I met her. Lorraine is incredibly knowledgeable, but what truly sets her apart is her generosity of time, care, and spirit. She never rushed me, listened with empathy, and offered clear, practical support that made a world of difference. Her calm presence, kindness, and genuine desire to help changed my entire experience. I walked in feeling defeated and walked out with... read more
Frequently asked questions about New Vision Family Health Network
How is New Vision Family Health Network rated?
New Vision Family Health Network has a 3.6 star rating with 171 reviews.
When is New Vision Family Health Network open?
New Vision Family Health Network is closed now. It will open tomorrow at 9:00 a.m.
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