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1 Kent Rd #5a, New Milford, CT, 06776, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 10:00 a.m. to 7:00 p.m. | |
Tue | 10:00 a.m. to 7:00 p.m. | |
Wed | 10:00 a.m. to 7:00 p.m. | |
Thu | 10:00 a.m. to 7:00 p.m. | |
Fri | 9:30 a.m. to 7:00 p.m. | |
Sat | 9:30 a.m. to 6:30 p.m. | |
Sun | 10:00 a.m. to 6:00 p.m. |
When this business first opened, it stood out for its knowledgeable staff who truly listened to customer needs. Unfortunately, that level of service has completely deteriorated. The owner now sets a tone of blatant rudeness, and the staff openly complain and speak inappropriately in front of customers. It’s extremely disappointing to see such a decline in professionalism and respect.
Nice salon and friendly service but this was my second manicure here that didn’t last over 48 hours… Sadly, I don’t think I’ll be going back. My best manicures typically last at least 5-6 days.
I am horrified that the nail tech, Jenny, cut my long nails so short that they are below my fingertips! I left immediately after complaining to the manager and before receiving the gel manicure.
Worst customer reception! Lisa looked at my nails and asked where they had been done and I said “here”. She refused to believe me even though I offered to show her the card transaction. The job had been done poorly, so the UV color had started breaking. She stubbornly went against the evidence I provided. I wasn’t looking for a refund, just a new manicure. Very rude and not at all client friendly. Never again.
New Posh Nail has a 4 star rating with 80 reviews.
New Posh Nail is closed now. It will open tomorrow at 9:30 a.m.
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