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New Balance
- Retail
- Gulf Gate Estates, FL
About this business
New Balance Sarasota carries a full line of New Balance Shoes, Apparel and Accessories. Our fit expert team will ensure we find the perfect fit for you and your family.
Location details
1872 Stickney Point Rd, Sarasota and 8204 Tourist Center Drive, Bradenton, Gulf Gate Estates, FL, 34231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A big shout out to Paula!! By chance, she waited on my dad and me on Saturday, and it was a great experience for both of us. Great customer service, and we were in and out with NB that fit us to a T! Thank you very much! Next time, we will call the store ahead to schedule an appointment with you :)
Business response:
Thanks Julie! Paula is awesome! So glad she was able to fit you and your dad! Can't wait to see you back in the store!
Stopped at the Sarasota store to replace the New Balance I am wearing. When I went in there were 3 salesmen, 2 were waiting on customers and one was holding up the wall. He never offered to help. But soon a MAN came in and he went right over to help him. This store has the worst customer service around. Will find another place to buy my shoes.
Business response:
Hi Ronny, we are really sorry your experience with us was less than excellent. We would personally like to invite you to come back in and work with our store manager. We will make sure you are 100% taken care of with the service you should always receive. Please call us and we'll schedule a time for you to meet with our manager, 941-921-3696. Again we are so sorry and we hope we can get you some great service soon!
This store sucks with returns! Wore a $160 pair of shoes 3 weeks and it came unglued. Their exchange offer was a 30 percent discount on my next pair! Oh hell no! I won't be buying Nee Balance again. Pissed!
Business response:
Cathy Anzurez, I would like to talk to you more about this as that is not our return policy for defective shoes. Within 30 days of your purchase, we take EVERYTHING back so not sure why you were offered 30% if they were only 3 weeks old. I see that you purchased some shoes in July but those were returned soon after. Are you referring to the pair you purchased in March of 2015? Please send me an email at molly@newbalancesarasota.com to let me know a good time we can talk today or tomorrow. Thanks, Molly Jackson, owner, New Ba... read more
I've worn new balance and Dunham shoes almost exclusively for several years without a problem except for the 857's that I purchased here over a year ago. From the first time I put them on I had a problem with the flapping noise made by the left shoe. I went for several weeks without wearing them then took them back to the store. Staff said no problem, the noise will stop after you wear them for a while so I did. Noise never stopped so I checked back at the store this weekend. Guess what...had them too long so no help to corr... read more
Business response:
Hi John, We would be happy to talk to you more about this issue. You purchased your shoes on July 7, 2013 so it sounds like you came in later that summer of 2013 to talk about it. Have you been wearing them for the year and a half squeaking? Feel free to call my cell phone 941-320-0468 to discuss. Thanks, Molly Jackson, Owner.
Amazing team that cares about making a difference in exercise, health and well-being!!! in others....community at Large.
Just moved to the area. I had bought a pair of shoes at another store while on vacation a week before. They have not been worn and still have the tag attached. They refused to take them back because they "didn't carry that color." (White with blue accents). I purchase several pairs of new balance shoes a year and will never shop at this store again. Avoid the Sarasota store!
Business response:
Shirley - Thank you for taking the time to express your concerns about your recent experience. We have personally reached out to you via email, and we are fully committed to doing whatever it takes to make it right.
Frequently asked questions about New Balance
How is New Balance rated?
New Balance has a 4.5 star rating with 249 reviews.
When is New Balance open?
New Balance is closed now. It will open at 9:00 a.m.
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