Neal Harris Service Experts

Dale B 

on BBB

5 years ago

The two techniciansm Daren and Jens arrived promptly at the beginning of the scheduled window. They provided good information about my options and performed the work quickly and efficiently. I was very happy with the service provided. 

Frank C 

on BBB

5 years ago

Like every other company in town, this company is eager to take your money. Very professional and knowledgeable technician *****) who couldn't explain why he was told to charge me $1002.31 to spend 1 hour and 45 minutes fixing my furnace with parts that I supplied. His best attempt was to tell me that it was based on "a standard fee that they charge for customers who supply their own parts," which was in direct conflict to their reaction when I told them on the phone that I had the required parts the day before the technicia... read more

Diane S 

on BBB

5 years ago

Dear Customer Care, We were scheduled today for between 2 and 4:00 P.M. I waited until after 5:00 P.M. before calling I know jobs ahead of me can take longer. A phone call from them would have been nice to tell me of the delay before I had to call to ask. The customer care agent stated she had been calling people for over thirty minutes and that she just hadn't got to me yet. She stated at 5:00 P.M. the technician had 6 or 7 more calls to make before us. How in the world does that happen? It seems to me 6 or 7 calls would a... read more

Rosie L 

on BBB

5 years ago

Scam alert: I purchased a Lennox AC and furnace from Service Experts during the summer of 2019 for 8k (on sale price). In 2019, I spent over $1,000 to repair the unit for additional and preventable repairs. Service Expert sold me items known to be defective! I learned that a class action lawsuit was won against the manufacturer for the unit's evaporator coil only six months prior to me purchasing the AC and furnace. Paul (Sales Manager) from Service Experts assured me that they communicate regularly with Lennox. Lennox inf... read more

Shane L 

on BBB

5 years ago

Saturday June 29th Service tech arrived my evaporator was frozen he arrived fast I called early. He came back after doing another call and diagnosed the problem as a blocked orfice which on my unit is a fixed orfice easily accessible at a threaded fitting. The tech said he could clean it which I encouraged him to do but he would rather replace it. I agreed to this only assuming he could get a new orfice in a timely manner which he said he likely could from the main shop. Late afternoon ive all but given up hearing from him t... read more

S M 

on BBB

5 years ago

I called Pink Plumber because of their ad on the radio which is also on their website, for only $149.00 they will pump your septic tank. Good deal I thought. Half of the price I paid in the past. The company seems well known, advertising on a popular radio station. I went to their website, saw the $149.00 deal, what it included. · Pumping up to 1000 gallons of liquid · Up to 18 inches of digging to unearth the tank lid · Up to 24 inches of sludge (solid) removal · Inspection of the tank to make sure it is working properl... read more

Kevin C 

on BBB

5 years ago

I wish we could give no star rating as they have no clue on customer service. My AC went out on Friday afternoon 6/28/19 (under warranty) so I called and placed a service call. They said a tech would be out between 3-6 on Friday. No call, no show even after I called back 4 times and sent 2 text via their website. So at 8pm i call ****** ******* they had there tech out at 10 pm and found that we had a blown fuse. He tested all parts & readings to see if all was well and the best part it was at NO CHARGE! Now that is service t... read more

Valerie W 

on BBB

5 years ago

Both the office staff and technicians are very friendly and professional. I like this business because there is little turnover in their staff, which means I have had the same technician service and monitor my Heat and Air the past two years. The business is familiar with my Heat and Air System, treat me well as a loyal customer, and keeps their employees happy. 

Elizabeth 

on BBB

5 years ago

The plumber was Jim. He was very polite and explained everything. Hewas able to make the repair at the time he did the estimate.