Nantucket Cafe & Grill

Lee C. 

on Citysearch

10 years ago

Ordered clam roll today for lunch and when I received it, I realized it was the body of the clam and not clam strips. I asked the manager if I could trade it out for something else and she said no. I would have to pay for a second lunch. I realize I made the error but whatever happened to "customer satisfaction"? Very disappointed on how she handled the situation. I will not return. 

ms l. 

on Citysearch

11 years ago

the manager yelled at me i lied with a complaint,the hostess not volunteer to wait on and give menus to female customers. she sat me at a dirty table. not would clean it up.the male waiter white young cleaned it up.at my request.the only way he would do it.hostess and waiter would yell at me. the waiter and hostess would walk away from me while i was talking to them.they would also interrupt me while talking to them. and both yell at me. had to ask them both a lot to continue to do job. male waiter not want to write down the... read more

K H. 

on Citysearch

13 years ago

Customer Service Needs Improvement – I have eaten at this place a few times and have always enjoyed the food and atmosphere. After spending a lovely day with my family, I decided to take them out to dinner at Nantucket. Everything was fine until my daughter got her food. After tasting the lobster roll she immediately sent it back because it was not very good. The waitress was happy to take it back however, she DID NOT offer to replace the meal with another selection or take it off the bill like most other restaurants. Additi... read more

Cindy78 

on Citysearch

14 years ago

LOUSY Lunch Place – I used to love this place..... quick in and out, good food and prices. Not anymore! I agree with other reviewer who said food quality has declined. Prices are HIGH for lunch. It's loud and disorganized with the getting of your own utensils and drinks and then tracking down your lunch being brought out of the kitchen. Today, my soup was COLD and there was hardly any chicken salad in my sandwich. Bypass Nantucket Grill and go a bit further down Highway 54 to Streets Deli. You'll have a much better lunch exp... read more

LoraFoodie 

on Citysearch

14 years ago

Consistently Downhill – "EH" is a good description of Nantucket Grill on Farrington Road in Chapel Hill. My husband and I have patronized them for years, but it has gone consistently downhill. Last week was our final visit. The daytime manager is loud and rude. She screams from her bar seat like she is in a playground yelling at kids. The cashiers are friendly but often overpowered by the crass manager. The food used to be fresher and used to be better. The service used to be better. We will not return. The Durham location i... read more

dtinker 

on Citysearch

14 years ago

don't waste your money or stomache – This was the second time I've tried NG (Durham and Chapel Hill locations) and the second time I though it was awful. The best part of the meal (this was the Durham location) was the friench fries that were supposed to be onion rings. The lobster roll contained something I can catagorically say was not real lobster (tasteless, void of spice, on a hot dog roll for Heavens sake) and the lobster bisque was substandard...I've have canned that was much better. The wait staff worked hard and I t... read more

knotsandsilver 

on Citysearch

14 years ago

Excellent caterer! – I've used Nantucket to cater several functions at my office and was impressed each time. They were very responsive to all my requests and the food was delicious. These people are professionals and won't let you down. 

livten 

on Citysearch

14 years ago

mediocre – This place is a good idea, without the delivery. I've tried several flavors of the cakes. They all have tasted dry and perhaps like they had been frozen. The frosting is very sweet and stiff. The cakes always look beautiful, but I'm disappointed every time I taste one. A friend ordered cupcakes for a party though, and they were really delicious -- both the vanilla and chocolate (however with way too much frosting), but I think she may have ordered them from the Sutton Station location. I've tasted the chocolate cr... read more

Tripchnc 

on Citysearch

15 years ago

Terrible! – We have been frequenting this restaurant for a number of years and it has definitely declined in its food quality, customer service and cleanliness. You are welcomed to the restaurant by a bored, listless high school student who never looks you in the eye and barely manages to get you seated, shoving menus in front of you as you sit down. We call the waitstaff the high school mafia because, except for the bartender and owner/manager, they all appear and especially act like high school students who don't give a da... read more