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Nancy's Coffee Cafe - Copley Place
- Hotels
- Boston, MA
About this business
Location details
10 Huntington Ave, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a terrible experience visiting this hotel. I checked into my room to find a previous guests trash all over the room. There was a receipt to a restaurant they went to, crumbs and dirty finger smears all over the table, used soap in the bathroom, dirty toilet that was not flushed. I called down to the main desk and they said house keeping would be up. They never showed after waiting 15 minutes. Meanwhile we had dinner reservations we needed to get ready for. Called back they said they would let us know how long it would ... read more
Business response:
HI Melissa - we're truly sorry to hear about your experience and I understand that a member of our Front Office has reached out in regards to the concerns you mention here. We truly hope that we can improve upon your initial experience and exceed your expectations in the future.
The services and rooms were fantastic. Frank at the concierge 's desk was extremely helpful and friendly.
Had a problem at a different hotel had to up and move to the Westin. After the half mile walk with all our luggage the Westin was a breath of fresh air! They were amazing!! The staff went above and beyond. Rob checked us in was friendly and so helpful! After the bad experience at a different local hotel the Westin saved us! The view was amazing, the staff was amazing, I have nothing bad to say! Keep it up! You have a fan for life. Thank you so much for everything!
Business response:
Gabrielle Susan thank you so much for the kind words - we are delighted we were able to help and that your experience was wonderful! Thank you for sharing!
Just back a fantastic stay... Staff were fantastic from Emily on the front desk to all the house keeping staff.. Can't wait for a return visit... The location was perfect. Beds were fab.
Business response:
Thank you for sharing your review here and your kind words about our associates! We'll be sure to pass these along and we look forward to having you back again soon.
This hotel and their staff are top notch! As a vendor, it's nice to see the same faces each time I work here and they truly love what they do. Tony (aka Satch) the bartender, Yves, etc...I could go on and on, how they go above and beyond to make the guests feel welcome. I look forward to working here again, soon. - Mike Salvati (Mike's Music, Inc.)
Frequently asked questions about Nancy's Coffee Cafe - Copley Place
How is Nancy's Coffee Cafe - Copley Place rated?
Nancy's Coffee Cafe - Copley Place has a 4.5 star rating with 768 reviews.
When is Nancy's Coffee Cafe - Copley Place open?
Nancy's Coffee Cafe - Copley Place is closed now. It will open at 9:00 a.m.
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