MyEyeDr.

Debbie H 

on BBB

3 years ago

I purchased a pair of eye glasses from the last year and they said my insurance would not cover the cost so I had to pay the balance in full. I paid the balance and then my insurance paid the full balance as well. Now I have been trying for about 8 months to get my money back. Still cannot get my money back and manager will not take my calls when I call. I have been in the office about 3 times, but still no one will process my refund. Good doctor, but they are poorly managed. If you loose a customer who pays their bills over... read more

Debbie H 

on BBB

3 years ago

I purchased a pair of eye glasses from the last year and they said my insurance would not cover the cost so I had to pay the balance in full. I paid the balance and then my insurance paid the full balance as well. Now I have been trying for about 8 months to get my money back. Still cannot get my money back and manager will not take my calls when I call. I have been in the office about 3 times, but still no one will process my refund. Good doctor, but they are poorly managed. If you loose a customer who pays their bills over... read more

Debbie H 

on BBB

3 years ago

I purchased a pair of eye glasses from the last year and they said my insurance would not cover the cost so I had to pay the balance in full. I paid the balance and then my insurance paid the full balance as well. Now I have been trying for about 8 months to get my money back. Still cannot get my money back and manager will not take my calls when I call. I have been in the office about 3 times, but still no one will process my refund. Good doctor, but they are poorly managed. If you loose a customer who pays their bills over... read more

Debbie H 

on BBB

3 years ago

I purchased a pair of eye glasses from the last year and they said my insurance would not cover the cost so I had to pay the balance in full. I paid the balance and then my insurance paid the full balance as well. Now I have been trying for about 8 months to get my money back. Still cannot get my money back and manager will not take my calls when I call. I have been in the office about 3 times, but still no one will process my refund. Good doctor, but they are poorly managed. If you loose a customer who pays their bills over... read more

Debbie H 

on BBB

3 years ago

I purchased a pair of eye glasses from the last year and they said my insurance would not cover the cost so I had to pay the balance in full. I paid the balance and then my insurance paid the full balance as well. Now I have been trying for about 8 months to get my money back. Still cannot get my money back and manager will not take my calls when I call. I have been in the office about 3 times, but still no one will process my refund. Good doctor, but they are poorly managed. If you loose a customer who pays their bills over... read more

Alina M 

on BBB

3 years ago

I immediately questioned both my glasses and contacts and felt I was given the wrong prescription so I contacted the office. I was told to "give it 30 days" and that my prescription will take time to adjust. When I contacted them in 30 days, because I was still having problems, it was "too late" to get this fixed. I told myself I could deal with this and tried to let go of this but over the next few months, I started having problems with migraines and dizziness. I visited the cardiologist, neurologist, and my PCP, and nothin... read more

Jane A 

on BBB

3 years ago

Misrepresented and overcharge for their services. They advertised $199 for an exam and glasses or contacts. They ended up trying to give me a bill for over $1,000. I said wait a minute you advertise clearly on the sign $199 special. They were not able to honor what was on the sign or what was told to me when I made the appointment. I ended up paying $365 just for the exam. This place is clearly a scam and I'm not happy they think they can take advantage of a senior citizen. 

Alina M 

on BBB

3 years ago

I immediately questioned both my glasses and contacts and felt I was given the wrong prescription so I contacted the office. I was told to "give it 30 days" and that my prescription will take time to adjust. When I contacted them in 30 days, because I was still having problems, it was "too late" to get this fixed. I told myself I could deal with this and tried to let go of this but over the next few months, I started having problems with migraines and dizziness. I visited the cardiologist, neurologist, and my PCP, and nothin... read more

Alina M 

on BBB

3 years ago

I immediately questioned both my glasses and contacts and felt I was given the wrong prescription so I contacted the office. I was told to "give it 30 days" and that my prescription will take time to adjust. When I contacted them in 30 days, because I was still having problems, it was "too late" to get this fixed. I told myself I could deal with this and tried to let go of this but over the next few months, I started having problems with migraines and dizziness. I visited the cardiologist, neurologist, and my PCP, and nothin... read more