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MyEyeDr.
- Healthcare
- Parkersburg, WV
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
2014 Dudley Ave, Parkersburg, WV, 26101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I had an eye test in early December and was told I needed varifocal glasses. I ordered them and waited and never heard back. I called at the end of the month and was told there was a technical error and my glasses would be another ten days. Two weeks later I received the glasses and couldn't see through them. I went back to see about fixing them and had a repeat eye test where I was told I didn't really need varifocals and I would be better with reading glasses. I was told they would replace the lenses in the frames with the... read more
Business response:
Hi Lindsey, We're sorry to hear of the issues you've experienced during your recent visit to our office. We understand the importance of acquiring your glasses in a timely manner for a fee that reflects the order. Thank you for speaking with us today and allowing us the opportunity to provide a resolution to your concerns. We look forward to you seeing you again soon. Warm regards, Patient Relations
After reading the other reviews I am glad I am not the only one experiencing poor customer service and untruthful responses from MyEyeDr (2810 E Trinity Mills Rd #173, Carrollton, TX 75006). The Doctors are exceptional but the sales department is unprofessional and poorly run. I understand the duty to sell and push out more pricey items on the customer but the use of extreme wordings and statements such as "you cannot get these lenses for this frame" is just a lie and false. As another has mentioned on here, someone was help... read more
Myeyedr expected me to pay out of pocket for a visit that my insurance would cover saying they had had trouble collecting from people in the past (I am not one of those people). I was told I would be reimbursed by check in the mail once the claim was paid. It is now four months later. I have made MULTIPLE calls to my local office, but am told this goes through the corporate office. There have been constant excuses. Today, I woke and remembered I STILL have not been paid. Is the goal that I will forget and they will pocket th... read more
Used them the first time two weeks ago. Every person I’ve encountered with at the location I visited is a complete liar. They tell you what you want to hear until they get your payment, and then it’s horrendous trying to get updates on my order, which in my case was nearly $1000. Still waiting on my order after two weeks, but was told 7-10 days to receive. Oh well, live and learn, I just want my order so I don’t have to ever see the inside of another one of their locations in the future. I called them twice now and was told ... read more
Business response:
Hi Jason, We're sorry to hear about your experience. We understand it can be frustrating when your order takes longer than expected. We want to ensure your glasses are perfect and pass all points of inspection before getting them to you. We've attempted to reach out a number of times and look forward to connecting in order to assist. Please contact us directly at myeyedr.com/patientrelations so we can provide a resolution. Kind regards, Patient Relations
They say they welcome all insurance but pick and choose which offices take which insurance. False advertisement
Business response:
Hi Andy, Thank you for your feedback. We've attempted to reach out a number of times and provided our callback information as we would love the opportunity to speak with you directly about your recent interaction. While MyEyeDr welcomes all insurance, we must do our best to schedule patients with the doctors that are credentialed with their insurance. This means sometimes we may need to partner with a sister office to ensure you are able to use and maximize your insurance benefits. We hope this helps and look forward to spea... read more
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.1 star rating with 428 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
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