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MyEyeDr.
- Laser Eye Surgery/Lasik
- Charlotte, NC
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
5330 South Blvd, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Terrible company and absolutely unethical and unprofessional. All this company cares about is money, they don’t care about your needs. All the sales associates make commission so they add on all these pricey things that are unnecessary. The public perception with this company is not good, it’s a weird vibe when you go into one of these locations. Majority of the workers don’t have a clue what they’re doing. It’s pretty pathetic who does the training for these employees? They need to be fired. I’ve seen multiple hippa violati... read more
Business response:
Hi Shay, We appreciate your feedback. We've attempted to reach out a number of times to discuss your concerns but have not been able to connect with you. We hope to hear from you soon so we are able to better understand how we may assist. Warm Regards, Patient Relations
Reckless business practices that should come with a warning label. No assistance after providing glasses with incorrect prescription...
Business response:
Hi Brian, Thank you for your feedback. We understand our Regional Director is working personally with you in regards to your concerns. Thank you for allowing us the opportunity listen to you and make this right. We hope this reaffirms that your vision wellness is our top priority. Warm Regards, Patient Relations
MyEyeDr in McLean - Misleading and completely unacceptable customer service Our family has been customers at MyEyeDr in Mc Lean for many years. At a regular visit, this week we were grossly misled by their customer service with false and misleading statements about coverage (and ultimately had to pay a large out-of-pocket bill). We wanted to share our experience with the hope that others do not find themselves in a similar situation, stuck with a big bill, for no fault of their own and caused by their misrepresentation. In s... read more
Business response:
Hi Bryan, Thank you for speaking with us to provide additional details on the matter. We appreciate you allowing us the opportunity to make this right and provide a resolution you were satisfied with. We hope this reaffirms that your family's vision wellness is our top priority. We look forward to seeing you all again soon. Warm Regards, Patient Relations
My Daughter went to myeyedr on 6/72021 to get glasses. They charged her card $99.00, 2 days later Shirley calls and said she owed more money the total was $101. The next week Shirley calls and said it was more money the total is now $178. By this time my daughter had transferred money out of her account to her saving because she thought they were done. When Shirley ran the card it gave my daughter a negative balance. So I spoke with the manager and they were going to refund the money and start over, That took 5 days. We fina... read more
Business response:
Hi Myra, We're sorry to hear of the frustration you encountered during the billing portion of the visit. We appreciate your time and speaking with us today in order to provide a resolution to your concerns. We hope to be able to assist you and your family's vision needs again in the future. Kind Regards, Patient Relations
Awful awful awful in everyway. I had a torn contact in my eye. Two of their locations never saw it. I suffered for 2 more months until I pulled my eyelid out because it was hurting so much. Well my lost torn contact they never saw, popped out.they certainly should have seen that torn contact if they had looked hard enough. I should have never gone thru two months of my eye hurting. Bad.
Business response:
Hi Marjorie, We're sorry to hear your experience did not meet your expectations but appreciate you allowing us to assist your vision needs. While you didn't have any remanence of contact in your eye during your visit we are happy you feel pain relief now. Thank you for working with our team to ensure you are satisfied and we can assist all of your inquiries. Kind Regards, Patient Relations
Run from this company. They took my full cash payment, remade lenses incorrectly 3 times. I went to pick up my 3rd remake to find out the problem is my prescription is incorrect. I have waited two months with NO glasses and requested a refund. I was told I would receive a check in two weeks. They readily took my CASH payment, I have NO glasses and no money to go elsewhere.
Business response:
Hi Christine, We sincerely apologize for the eyeglass remakes, as we worked to find a better solution for you that would work. We are sorry that we couldn't find a solution that fit. As we discussed on the phone, we are happy to have a Dr. do a new full exam for you if you would like to go that route, that option is still open for you. Warm regards, Patient Relations
I have had issues with this company for about three years now. I recently reordered frames & lens and here it weeks later & I had to call to inquire and found out the frames are in but not the lenses. How do you not communicate with your clients. Very unprofessional.
Business response:
Hello Ms. B******, We are sorry to hear about the experience you had in our office. We have tried to reach you by phone and email and regret that we have not been able to connect with you. We hope that the full refund for your daughter glasses has helped rectify the matter. Please feel free to reach out to Patient Relations at anytime if we can be of further assistance.
Waste of time. Went in for a contact script update. Was told i had a foreign object in my eye. In good faith ordered glasses which i hate wearing. Got sent to another eye doctor and charged to remove something from my eye which was already gone. A month later no contacts were still in. Finally they get them in. Cause they finally actually ordered them. Verified appointment time 3 times of 1:30 only to be told that i was more than 10 minutes late at 1:28. And would have to reschedule. Avoid these jokers at all costs.
Business response:
Hello Mr. Blessen, We are sorry to hear about your experience in our Joliet office. We have attempted to contact you by phone and email in order to learn more about your experience. We would appreciate the opportunity to make this right for you and regret we have not been able to connect. Please call us anytime at the number we left or respond to the email we sent and we will be happy to address your concerns. Kind Regards, Patient Relations
NO STARS!!!!!!!!! I’ve been going to the practice in Kernersville, NC for over 20 years and really like my Dr. When the owner of the practice sold to this money grubbing conglomerate I stuck with them since I’ve been with my Dr for so long. Guess it’s 3 strikes and your out. On my first visit after the sale, you could feel the atmosphere in the office has completely changed. Must be as horrible to work for them as it is to be a patient as a once friendly, relaxed atmosphere is now tense and rude. First shock was my for years... read more
Business response:
Hi Stephanie, We are disheartened to hear of the experience you've encountered recently. We appreciate you speaking with us and allowing us an opportunity to reaffirm your vision wellness is our top priority and that we want to make this right for you. We look forward to guiding your journey towards healthy vision. Warm Regards, Patient Relations
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 2.4 star rating with 315 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open at 9:00 a.m.
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