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My Volkswagen of Muskegon
- Car Dealers
- Muskegon, MI
About this business
My Auto Group treats the needs of each individual customer with paramount concern. We know that you have high expectations and as an auto group we enjoy the challenge of exceeding those standards each and every time. As a result of our customer first attitude we have been awarded the DealerRater Dealer of the Year in 2015, 2016, 2017 2018, 2019 and 2020. Allow us to demonstrate our commitment to excellence! We believe that happy employees make happy customers. In 2017 and 2019, our continuous drive to provide a great workpla... read more
Location details
1860 E Sternberg Rd, Muskegon, MI, 49444, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ive had a very rough 8 months with my car I’ve purchased from here. First, they sold me a car stating “they wouldn’t put anything on the lot that needed work”. Which is false. Before I had bought it they recommended a Suction Jet Pump recall on the car… no biggie, its free. (So what I thought) But while they were doing my recall they noticed a part was cracked and couldn’t complete the recall unless I paid $580 for the part. (In which I did). They also “found” a coolant leak and a OIL leak when doing the inspection…. Second,... read more
Extremely disappointed with my latest experience here. I have had my 2018 VW Atlas serviced with them for almost a year and so it’s extremely frustrating that during my most recent appointment to inspect and service my check engine light, I was told I needed to have my coolant sensor replaced. Upon repair, which ended up costing $791 (between being charged an inspection fee + service fee + parts + AND a 3% surcharge for using a card… because apparently, they can’t absorb that charge even though they are a freaking FOREIGN CA... read more
Came here to look into getting the top R-line Atlas because we had a VW before and loved it. I mentioned X-plan as I've been offered it elsewhere. At that point Sean treated me like I didn't know what I was talking about and said no one was doing that right now. After informing him Ford, GM, Cadillac, and Lincoln are all taking part in this supplier discount he stated why don't you go work with them then. Wrong answer! I'll take my $$$ elsewhere. You just lost a guaranteed sale. Terrible customer service and very ARROGANT sa... read more
VW service is awsome. Answered within a minute. Unlike the clowns in grand rapids/holland/and plainfield. Waited for hours to never get anyone on the phone.
Came here to look into getting the top R-line Atlas because we had a VW before and lived it. I mentioned X-plan as I've been offered it elsewhere. At that point he treated me like I didn't know what I was talking about and said no one was doing that right now. After informing him Ford, GM, Cadillac, and Lincoln are all taking part in this supplier discount he stated why don't you go work with them then. Wrong answer! I'll take my $$$ elsewhere. You just lost a guaranteed sale. Terrible customer service and very ARROGANT sale... read more
Frequently asked questions about My Volkswagen of Muskegon
How is My Volkswagen of Muskegon rated?
My Volkswagen of Muskegon has a 3.6 star rating with 28 reviews.
When is My Volkswagen of Muskegon open?
My Volkswagen of Muskegon is closed now. It will open on Tuesday at 9:00 a.m.
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