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Mutual of Omaha Mortgage
- Finance
- Temple, TX
About this business
Mutual of Omaha is a mortgage company.
Location details
2552 Blue Meadow Dr, Temple, TX, 76502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Frustrating! Trying to do a reverse mortgage. Was told ***** days. Went thru all the steps. But kept being told 1 more thing. We are at the finish line. 6 months later we were told everything approved except insurance. Wanted us to get more. We are maxed with insurance on our home. So to the reverse mtg. Was declined. Trying to get answers was days. Call & call but couldn't get anyone. Just leave msgs. Eventually would get a call. Incompetent. And of course its fha/hud causing the problem. I contacted fha/hud. Told them they... read more
Business response:
MMI received your complaint and competed its review. Unfortunately, the insurance provided for your manufactured home wasn't sufficient due to the age of the property. The loan officer tried to find an insurance company that would insure the property but was unsuccessful. Around the time of your review, the loan officer was able to successfully locate a company that could provide the necessary insurance. The file was reactivated and it appears that you loan is now in clear to close status. We are sorry to learn of your frust... read more
We contacted Mutual of Omaha to find out about pre-qualification for a mortgage and were put in contact with *******************************, a loan originator. ******* seemed helpful and said that he would get back to us within 24hrs to update about our pre-qualification. After no word for a few days we email & called Tristans line only to be forwarded to his voicemail. Its now been almost 2 weeks and still no response from *******. Not only is this very unprofessional, we are also now concerned that we shared our personal ... read more
Business response:
Mutual of Omaha Mortgage, Inc. is sorry to learn of your frustration with the loan process. A review of your complaint indicates that your loan officer suggested that you apply through our application and that the application was officially submitted. MMI keeps all borrower information in a secure location and complies with all state and federal privacy laws. There is no indication that your information was used for an impermissible purpose. We hope this response resolves your complaint to your satisfaction.
So far, my reverse mortgage w/ Mutual of Omaha has become a nightmare. Once they snagged me, the lack of communication is bad and getting worse, as they did not tell me exactly what I needed to be repaired on my house. 1st a death certificate was asked of me and the party WAS NOT the last owner. Now I spent much money repairing what the appraiser told me about and my "Reverse CD Processor" did not tell me everything that was needed, even if I have to pay again for the appraiser to return.The "Consumer Direct Loan Originator"... read more
I refinanced my home to pull equity out as it was needed to make changes to my home. My wife had become handicapped and I had to add stair chairs and other equipment that she now required. My overall experience with Mutual of Omaha was terrible. Several mistakes were made on my original application by my loan officer ******************** These mistakes carried all the way through underwriting and some were never corrected and showed up in my closing documents. A terrible waste of time that I was told that the errors were cor... read more
Business response:
Your initial Loan Estimate disclosed your initial rate and clearly and stated that the rate was not locked. A rate lock does not automatically occur when a credit card is charged for an appraisal, as suggested in your complaint. MMI did not uncover any evidence that your loan officer ever suggested that a rate lock would occur in this manner. The rate lock process begins when the borrower speaks to a loan officer and informs him or her of his intent to lock in a particular rate. The decision is then formalized through the is... read more
I have a reverse mortgage with Mutual of Omaha. My home is only 720 square feet but Mutual of Omaha charged me $800 for an appraisal of my property. I asked two Mutual of Omaha employees to appeal the fee but the fee remained at $800. In my opinion, someone higher ** in that organization has forgotten that reverse mortgages are meant to help the elderly. In my opinion, the reverse mortgage industry charges an obscene amount of money for closing. My home is only worth $274,000 but my closing costs were about $14,000. Because ... read more
Business response:
Mutual of Omaha Mortgage ("MMI") is sorry to learn of your frustration regarding your reverse mortgage experience. Our review of your file did not uncover evidence of any unreasonable fees charged in connection with your loan. Appraisals are ordered through third-party appraisal management companies, who are responsible for selecting the appraisal for a home. The amount charged for your appraisal was not unreasonable or inflated as alleged in your review. Ordering through a third-party appraisal management company ensures co... read more
worst experience ever, if you are looking to refinance or purchase a home don't look at this company. they don't know what they are doing, will not keep you updated will not be professional. don't waste your time, they will ask you for the same document ten times and still will not close as they promise. very disappointing.
Business response:
Mutual of Omaha Mortgage ("MMI") contact the business line once it received your review and learned that your loan officer was working diligently to close your loan. According to our files, your loan successfully funded on August 29, 2022. It does not appear that any of the loan file request were duplicative. They were all necessary in order to successfully close your loan in accordance with state, federal, and program requirements. Your loan officer left the company during your loan transaction and your file had to be taken... read more
Mutual of Omaha was my lender for my recent Reverse Mortgage transaction. Everything was done in a timely manner. I do recommend working directly with a Loan Officer in person versus over the phone, but your area may be out of the way where you cannot do that. The fact that they are also servicing my Reverse Mortgage makes me feel content. As a borrower, you will always be asked for more paperwork, it's just a part of life so just expect it. Thank you for such great service on my loan.
Terrible company to deal with. Gave all the information to the agent regarding obtaining a reverse mortgage. The agent NEVER called me back but made sure to run the credit report so that it affected my credit score. I tried to call them back, text, NO RETURN COMMUNICATIONS!!! Do the agents get commission on getting applications and running credit reports then never contact the applicant again?!?!?!?!?!?
Sad to say they have a very bad habit of bait and switch. I was promised everything I need to refinance for a major expansion on my property. And was cut short on what I was promised by a hole lot of money. The person was polite and sound very professional but the lies came out at closing, which I did not go through. CANCELED!
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 907 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.
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