Mr. Rooter Plumbing of Hampden & Hampshire Counties

Linda T. 

on Birdeye

a year ago

I would give a zero if possible. Horrible Company! DO NOT USE! Way Over charged for repair of water in my basement. $6000. Said there was a break in the cast iron pipe under my laundry room floor. Sent an apprentice plumber who didn't know what he was doing. Pipes didn't even line up after he was done. Tried to tell him how to adjust it but wouldn't listen & caused 2 additional leaks. Here 12 hrs. Had to send out a journeyman plumber to FIX it all. Another 12 hrs. After concrete dried they sent another 'plumber' to reset the... read more

Scott L. 

on Birdeye

a year ago

I made a mistake and somehow had two different companies coming at the same time. Both of them arrived and after having a conversation with Mr. Rooter, the other service took over. I was very apologetic and he was very understanding. So even though I didn’t experience the work product, I wanted to leave a good review. If you are looking for friendly and understanding customer service as a quality, this is a great company. 

DM D. 

on Birdeye

a year ago

We scheduled a service visit for 11/27/2024. The service representative, Daniel, was supposed to arrive and call between 2 PM and 4 PM. However, by 4:45 PM, I had not heard from anyone, so I called the company. I was assured he would arrive soon and would call. At 5:45 PM, I texted Marlou online with the information; she said she would escalate the matter and have a manager call me immediately, but no one called. I called the service number four more times, receiving the same response each time: "We will have someone call i... read more

Management M. 

on Birdeye

a year ago

From start to finish they were there to handle it all! He was very knowledgeable and walked me through step by step of the process and what it would potentially take to get our service issue handled. He even reached out and scheduled the additional companies needed to get the drilling and pavement done. He was adament about getting the issue resolved the same day and made it happen! Very happy with the service 

Jennifer Russell M. 

on Birdeye

2 years ago

We were dealing with very low water pressure, not being able to run more than one thing at a time and eventually having no water at all. After plumber nightmares thanks to our warranty co., we finally called Mr. Rooter-Abilene and got the job done quickly and properly. Josh*1 and Josh*2 were kind, professional, and knowledgeable in every way. From here out I will request them through the warranty co from the start. Thank you to everyone at Mr. Rooter who had a hand in this repair.... It's truly appreciated. 

Kevin K. 

on Birdeye

2 years ago

I would never ever use these guys, the charged over 700 to unclog a drain, problem is, they did not clear it, in fact another plumber came out video taped the roots in the drain… then I asked for a called back to stand by their service and off course no response….I fully intend to get my money back 

Stacey C. 

on Birdeye

2 years ago

Luke was very polite, very professional and very knowledgeable. He did exactly what he said he would do and finished in a timely manner. The best part is that he came out on a SUNDAY to fix our outdoor spigot that had a fast leak. The price was fairly reasonable too and he didn't tack on any repairs I didn't need. I highly recommend Mr. Rooter of Clearwater (Luke) and will refer them/him to all my friends and neighbors. 

Ron P. 

on Birdeye

2 years ago

Heath was great! Professional. Smart (figuring out the source our drain problem wasn't easy -- I don't think an "average" plumber could have done it). Friendly. I couldn't have been happier. 

Ann T. 

on Birdeye

3 years ago

Brandon and Gabe completed outstanding work over two days efficiently and responsibly. They recognized the importance of completing the work and went out of their way to do so. They both have engaging personalities. I highly recommend these two workers.