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Mr Appliance of Central MA
- Appliances & Repair
- Jewett City, MA
About this business
At Mr. Appliance we strive to deliver superior service to all of our customers by taking the extra steps to fully protect their home. Mr. Appliance is the smart choice because we charge by the job not by the hour.
Location details
38 Providence Rd, Jewett City, MA, 01590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor office in Sutton Ma! They cancel during your time slot, don’t reschedule and are definitely awful at calling back! Office always seems to be a hot-mess!
Me appliance has the Worst customer service of anyone I’ve ever dealt with. Apparently they think they know better than the technicians at Frigidaire themselves and don’t know how to read a manual. Not only were they extremely rude to me but when Frigidaire contacted them for me they were also rude to them as well. I will never deal with them again and will not trust them to work on my appliances ever! Jennifer who answers the phone clearly hates her job because she miserable as well as her boss. Frigidaire suggested we use ... read more
Normally I don’t leave negative reviews but this situation was worse than words can describe. It started when the tech was at our house a few weeks ago for no more than 10 minutes to do a diagnostic on our 3 yr old fridge and came to the conclusion it had a freon leak. Fast forward, the owner (Ryan) had told both my husband & I during separate conversations it would take 4 hours to replace the entire cooling system & we would have a morning appointment as a result. So whe...Continue Reading
I've never written a bad review, before, but this company is so incompetent that customers should be warned to steer clear of this repair-place. The problem is with the persons running the office. They made excuses & dragged out my stove repair for THREE MONTHS (from Oct. thru Thanksgiving & Christmas!), claiming they couldn't get the necessary parts. One of the men actually had a melt-down over the phone. I finally called the manufacturer and demanded that they assign my case to a different warranty repair company. That com... read more
I've struggled with communication for the last 3 weeks with Mr. Appliance. I paid for an extra service to be conducted during my warranty repair. The day the technician arrived I checked in to make sure he was aware of the extra service. He had no idea even though it was printed on his invoice. The service was not provided as I had paid for. I called and spoke to the manage the following day. He said he would look into the issue. I never received a phone call back from him and instead have called him the past two weeks. The ... read more
Have their technicians learn their jobs better. Don't just open the door of a fridge or freezer and think you know what's wrong. At least take some pride in your work.
You cannot get anyone on phone. when they do come out, the service person walks in house with no tools. they no nothing about service or appliances. BBB has no luck and I've reported them to AG for trying to scam money on parts not even needed. I ended up fixing appliance myself with no parts needed.
Frequently asked questions about Mr Appliance of Central MA
How is Mr Appliance of Central MA rated?
Mr Appliance of Central MA has a 2.6 star rating with 164 reviews.
When is Mr Appliance of Central MA open?
Mr Appliance of Central MA is open now. It will close tomorrow at 12:00 a.m.
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