Mountain Vista Apartments

Jefferson R 

on BBB

3 years ago

They are thiefs. The worst management always. They added so many fees to my rent in order to make me leave the place. I am taking them to court. I will see them in court. 

Bre M 

on BBB

3 years ago

Terrible. Horrible. Told us we were getting an apartment thats never been lived in, get there and the apartment is **********; dirty, appliances were broken; definitely was lived in and *** cleaned beforehand. When we addressed the manager all she said was we needed to sign the lease, refused to clean the apartment and we still had to give the full deposit. Later on, they made us pay a big fine for having a guest with us in the gym.. when it says youre allowed to bring a guest with you. One month were off $1 on our rent and ... read more

Don H 

on BBB

3 years ago

My fiance and I applied to live at one of their properties at the beginning of February and we paid a security deposit to reserve an apartment. They came back next week and said our applications were declined. No reason or description given, and they began the process of sending us through a credit remediation specialist. We declined, and went our separate ways. it is now June 2nd and I have yet to see that security deposit come back to us. They've given us every excuse under the sun, completely neglected our emails and call... read more

Steven K 

on BBB

3 years ago

We gave a 45 day notice to break lease - they want to charge us for the remaining months. 10 thousand dollars. The living conditions were terrible - My mom literally could not manage health-wise to live in those conditions. We explained everything as best we could. We have been very cooperative, paid on-time. Even though none of our complaints were addressed. This is criminal - please help 

A. T. 

on BBB

3 years ago

They don't even deserve the one start I HAD to give. Like everyone else that ranked them poorly, I agree that their professionalism stinks. They took my deposit, told me I was "approved" and then sent me the "Welcome home" email telling me they needed another $375 upon move in. Nobody EVER verbalized that to me. I've asked for my deposit back--NOPE. People--save your time and energy--Go elsewhere. 

Brentnauer 

on BBB

3 years ago

The management at their Lookout at the Ridge property is absolutely horrific. Lies on top of lies; Manager Coleen's vocabulary is limited to defections and excuses. The only thing she seems to do with any reliability is tow resident's vehicles while she watches from her office. We were moved into a townhouse with a fence that had fallen over, a broken window, a non-functional A/C unit, a non-functional furnace, holes in the flooring beneath the carpet upstairs (the actual subflooring, not just the carpet) and a myriad of oth... read more

Cesiah S 

on BBB

3 years ago

I would like to send out a warning to current or potential residents of ANY Avenue 5 Management properties. They are the WORST!!! I moved out of one of their properties, that they no longer manage, but did manage my last year living there, a year ago, in Everett WA. They sent me, via mail, the Move Out Balance along with the check list I filled out when I first moved in. On that check list, I stated that the carpets were not 100% clean. They were OK. I ended up TALKING on the phone with the Avenue 5 billing department and I ... read more

anon 

on BBB

3 years ago

Made us pay $255 for prior resident pet hair cleaning 

Ashley S 

on BBB

3 years ago

I will always stay away from management companies with this low of a rating because it usually means mismanagement of their properties, unauthorized charges on your account, and unwillingness to work with anyone. I experienced all three with this company! I didn't sign a lease with them, they ended up purchasing a property on the day I moved out, then proceeded to charge me over $1000 unnecessarily just because they could. When you try to dispute with them, they become condescending and unwilling to work with anyone. Then th... read more