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Mountain Gate Apartments
- Apartments
- Enterprise, NV
About this business
Mountain Trails Apartments in Las Vegas, NV offers spacious one and two bedroom apartment homes.
Location details
Mountain Gate, 9350 S Cimarron Rd, Enterprise, NV, 89178, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
If I could give 0 stars I would. On our 60 day notice to Move out we signed a prorated Lasts months rent that was $1009. After we paid that they made up a imaginary $200 left on my balance and then gave me a late fee and tried to send it to my collections. Charging me for carpet replacement even though I paid a non refundedable pet deposit that that is covered under Nevada state law. Charging me for a little patch I patched myself to be painted for $162 that is no longer than 6 inches in any direction that is also covered un... read more
Business response:
Resident was double charged a Month-to-Month fee, which was credited back, along with a credit for the late fee as a result of the double charge. Resident did pay a pet fee at move in; however, this does not cover cost of carpet damage as a result of the pet. There was obvious pet damage to the carpet, of which we have taken photos. Resident was charged a prorated amount for the damage.
If I could give 0 stars I would. On our 60 day notice to Move out we signed a prorated Lasts months rent that was $1009. After we paid that they made up a imaginary $200 left on my balance and then gave me a late fee and tried to send it to my collections. Charging me for carpet replacement even though I paid a non refundedable pet deposit that that is covered under Nevada state law. Charging me for a little patch I patched myself to be painted for $162 that is no longer than 6 inches in any direction that is also covered un... read more
Business response:
Resident was double charged a Month-to-Month fee, which was credited back, along with a credit for the late fee as a result of the double charge. Resident did pay a pet fee at move in; however, this does not cover cost of carpet damage as a result of the pet. There was obvious pet damage to the carpet, of which we have taken photos. Resident was charged a prorated amount for the damage.
Highly disgusted and disappointed on how my brother was treated by management. He went away for two weeks to come back to someone living in his apartment and all his belongings they discarded in the trash without any steps toward an proper eviction . They violated the federal eviction Covid-19 laws in which evictions are suspended. My brother is now displaced with none of his personal belongings. No clothes, furniture, personal items etc. Managements response was very unprofessional and presented no awnsers or solutions. Te... read more
There is a LOUD and aggressive alarm that goes off pretty often in one of their buildings - it’s gone off no less than 10 times this month alone. When it goes off, you can’t even sit in your apartment, it’s so loud and disruptive. No one in their office has addressed it with the residents, unless you call and complain, and even then, all they tell you is, “We’re working on it.” It’s been YEARS of the same thing, so either they don’t know how to fix it or it’s too expensive to fix and they don’t want to. Either way, this plac... read more
Business response:
April, thanks for reaching out about this. We know how frustrating the alarm is, and we're doing everything we can to make sure this gets resolved quickly. It's so inconvenient for everyone, and we understand that it makes it hard to enjoy your peace and quiet at home. We're always here to receive feedback or answer any questions, so please don't hesitate to reach out to us at MGTmgr@pinnacleliving.com. We appreciate your thoughts! Warmly, Allison T., Community Manager
Recommended5 star beautiful property, clean, safe, office staff friendly, property manager amazing, Allison will go above and beyond for you, glad she's ours now !!!!!!!!!
When I moved back to Vegas I was looking for the right fit for my apartment. I found it at Mountain gate mountain trails!!! For the last six years, It was my home. As much as I love the convenience of the location and my view at my cute little place, What made it feel the most comforting for me was the people that were there. Through the years they not only became my friends my but I was able to talk to them like family. Anytime I freaked out about anything or needed some extra help or reassurance I know I can always count o... read more
Business response:
Jessica, we are thrilled to hear such praise about our team at Mountain Gate! It is always our goal to provide an amazing atmosphere for our residents to live in, so we are glad that you are thoroughly enjoying your time! We are always ready to help, so don't hesitate to reach out! Thanks again!
The apartment homes look great but the team is what makes it. The Property Manager, Tiffani, has done a wonderful job cultivating a great environment to live and work. I love them all!
Frequently asked questions about Mountain Gate Apartments
How is Mountain Gate Apartments rated?
Mountain Gate Apartments has a 4.5 star rating with 911 reviews.
When is Mountain Gate Apartments open?
Mountain Gate Apartments is open now. It will close at 6:00 p.m.
Need help? Contact us.
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