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Motorwerks BMW
- Car Dealers
- Bloomington, MN
About this business
Motorwerks BMW is proud to serve the vehicle needs of BMW customers from throughout the Bloomington, Minneapolis, and St. Paul market. Our BMW dealership features an excellent inventory of new BMW and used BMW vehicles, as well as an Electric Vehicle Charging Station.
Location details
1300 American Blvd W, Bloomington, MN, 55420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I brought my car into service today. There was an issue with my transaction when I bought my car so they told me they would make up the inconvenience that it caused when I service my car. I mentioned it to the service advisor, and he said he would look into it. He made me wait for 20 min in the lounge and when I went back to check he was with another customer; it did not seem like he had done anything. I would rather be told "No" vs. letting me know he will work on it and providing me with nothing at the end. He called someo... read more
I recently had an experience at Motorwerks BMW that exceeded all my expectations. A communication misunderstanding arose between the salesman and myself, but I want to emphasize that I don’t place blame on the salesman—mistakes happen. I was initially apprehensive, expecting the worst possible outcome. However, Sonny, the sales manager, patiently worked with me. He investigated the situation thoroughly and turned what seemed like lemons into lemonade. The team at Motorwerks BMW corrected the problem in a highly professional ... read more
Have had good Service from Motorwerks BMW in Bloomington, but a recent incident involved a nail in a tire of an overnight loaner car that cost plenty. The car was returned on time with a tire that had picked up a nail and appeared to have low pressure. The entire cost of fixing the tire was over $400 and was charged to the customer. In fact, there was no negligence, carelessness or misuse of the loaner vehicle by the customer and the nail was simply road hazard and could have been picked up anywhere at any time but was judge... read more
Business response:
<p>I am sorry that the vehicle that was driven while in your possession picked up a nail. Unfortunately, when this happens it is the responsibility of the driver to be financially responsible for any damages that occur when the loaner vehicle is in their possession. </p> <p>As an offer of goodwill, we would like to give you a credit of $250.00 that can be used in our Service Departmenttowards any future maintenance or repair work.</p> <p>I am in receipt of your letter and will apply the credit to the name that we have on fil... read more
Beware buying a newer BMW vehicle-if you have an accident and need repair -you may be caught between your insurance company’s out dated 30 day limit on a loaner and BMW-saying no replacement parts are available on new vehicles for up to a year. As a single woman, who recently lost her job, this leaves me with $900 per month for the lowest cost car rental, plus payment of my BMW car payment =$1350/ month with no end in sight. It’s a BMW issue and they won’t provide a loaner, nor have they offered to pay my rental costs while ... read more
Filing a complaint for ********* work in *********** *********. I received a 59 dollar visit gift card to use towards my oil change. Im here at the service center getting an oil change and now theyre telling me that I cant use the 50 dollars **** card towards my bill. It states no where on the card that it cant be used for oil change. The manage ************* states because the oil change is already a low price. I come here to get oil change all the time and the oil change is always ***** plus tax therefore, Im not understan... read more
Filed application to get financed by BMW financial and they created multiple hard pulls on our credit by asking several banks to finance a car loan without letting us know. when we found out we told them to stop and they kept doing it. We will never go back to that dealership ever again.
Business response:
I am sorry for your disappointment. Please be assured that only one hard pull was made along with several inquiries as we were trying to get approval for a lower payment. I am sorry if this was not explained fully to you. We wish you the best in your car shopping.
Poor incompetent service. Called BMW to get part for BMW. Gave them car info / VIN#. They said did not have in stock, but will have tomorrow. Came in picked part got home, checked not the correct part. Brought back, not installed or removed from sealed plastic bag. Returned part, but BMW charge a 10% restocking for wrong part that they got from BMW warehouse. NOT RIGHT. BMW made the mistake. Should of issued full refund of $482.88 not $437.06. Asking for refund of $45.82 for restocking fee. WILL NEVER USE THIS BMW DEALER AGA... read more
Business response:
Sir, we have issued you a refund for the amount of $45.82. I am very sorry for my employees' mistake. Thank you for your business.
My daughter took her car in to get her high beams replaced. They told her that they were ***** type bulbs and a require a more involved process of replacing. $500 for the bulbs and $600 labor. Took to another repair shop, ********** New Brighton, and were told they were normal bulbs and swapped them out as we waited. 30 minutes and $60 later we were on our way. Will never take another vehicle to these a******* Would give them zeros stars if the software allowed.
I brought my vehicle here for service like I do every 4,000 miles. This time one of the employees here helped them self to my property in my vehicle. My iPhone 11 Pro Max was stolen and the service manager refused to show video footage.
Frequently asked questions about Motorwerks BMW
How is Motorwerks BMW rated?
Motorwerks BMW has a 4.7 star rating with 4,945 reviews.
When is Motorwerks BMW open?
Motorwerks BMW is closed now. It will open at 9:00 a.m.
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