savbard on Wellness 8 years ago
02/20/2013, 05:57 AM
I went to the Abercorn office for a root canal. They are very unprofessional. Even when I called back and talked to the office staff I was talked to like a child. I was in there for over four hours. It started out OK, but it went down hill. I do not mind a certain amount of casual atmosphere in a work place, but there seemed to be a total loss of discipline after the first doctor drilled out my filling. People who were suppose to be assisting were not to be found, they had to ask for additional people. One person made a comment about another assistant's competency that was performing a procedure on me. Then the second dentist walked in a said something the assistant that seemed to indicate that what she was doing would normally be done by the dentist. Then there seemed to be an issue with my packing from a comment. It took more than one attempt at what ever was trying to be accomplished. Then there was an exchange between the dentist and the assistant about what she was doing and her reply was she would run him over in the parking lot. I do think she was serious, but my jaw was in great pain. I was there so long the anesthesia started wearing off and I could feel things, so I had to he shot up again. When I called about all this I talked to an office staff member who said that the staff jokes and cuts up so they do not get grumpy since the are there eight hours. Then when I went to ask a question she hung up on me. When I called back and talked to a second person, and explained it she told me I was getting worked up and to calm down. I told her I was worked up and I did not appreciate her telling me to calm down. I did not cuss at anyone, but then she said she are terminating that call since I was talking like I was. I plan to file a complaint to the State of Georgia board over the way this office is ran, I would recommend NOT going to Morrison Dental for anything. Oh, in case you are wondering, I have great insurance so money is not the issue here.