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Moonglow Jewelry
- Manufacturing
- Doral, FL
About this business
Location details
5183 NW 74th Ave, Doral, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please trust the reviews. I have ordered from this company since 2020. This past time i had 2 birthdays I ordered for on November 3rd. I made several attempts to communicate my concern. My order sat with the label made for over a week when usually it ships between 1 to 2 business days. I did get into contact with someone on the phone and my order was supposed to replaced and overnighted but guess what one of the items I ordered was no longer available. Therefore I had to pick an alternative only to find out a couple of days ... read more
This is an update to my previous review. After posting my review, I heard from Julien of Moonglow Jewelry. He was very kind, apologetic, and we discussed the issue at hand. He went above and beyond to try to make the situation right and I do understand the high volume the company had during the days leading up to Mother's Day and I also understand that they had no control over the Postal Service delay. He then went ahead and credited me for my entire purchase, which is something I never ever would've expected to be done. At ... read more
I'm the second person in two weeks to report customer service issues and delivery items were on the way but there is no actual update from Moonglow. I ordered a necklace for my wife on May 4th, and its the 16th of May with no other answer than sorry we know it's late is just be patient. The tracking information shows that The label has been created and has since the 6th of May, which means that they don't have the item from the SELLER. (I called and spoke with the post master at the Miami dade Post office). If I could get a ... read more
Terrible customer service. I used every option available on their website to contact Customer Service. Text, email, phone. And I got absolutely no response. The item I ordered was a gift, when I placed my order I was promised it would be delivered on a certain date - the package was delivered almost a week late and I still have not heard from Customer Service. The products may be nice but due to the bad business, I will not be a returning customer. I advise anyone ordering from this company to do so knowing that your order w... read more
Compré una pulsera con una luna hace 10 años, calidad INCREÍBLE… hace menos de un año compré otra, con 3 lunas, cuya calidad me ha DECEPCIONADO, claramente han reducido la calidad considerablemente, en menos de un año se han caído 2 de las 3 lunas. Muy desafortunada mi compra y bastante desilusionada, sobretodo por el valor sentimental que tenia este brazalete para mi. Aún en espera del servicio de atención a cliente para que me resuelva mi problema y se me devuelva mi dinero o una reposición completa de mi pulsera con las 3... read more
Frequently asked questions about Moonglow Jewelry
How is Moonglow Jewelry rated?
Moonglow Jewelry has a 4.8 star rating with 877 reviews.
When is Moonglow Jewelry open?
Moonglow Jewelry is closed now. It will open on Monday at 8:30 a.m.
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